W3Global · 15 hours ago
HIM Support Lead
United States
Contract
Remote
Senior Level
5+ years expW3Global is seeking an experienced and highly motivated HIM Support Lead to provide advanced application and infrastructure support for healthcare IT systems. The role involves troubleshooting and enhancing critical applications while ensuring adherence to security and compliance standards.
ConsultingRecruitingStaffing Agency
Responsibilities
Provide Level 3 support for 3M 360 Encompass, M•Modal dictation systems, and related healthcare applications
Troubleshoot issues related to Windows Server OS, Citrix, IIS, ASP.NET, SQL Server, HL7XML interfaces, and network components
Conduct server and application monitoring, performance tuning, and manage alerts escalations using monitoring tools e.g., SolarWinds, Splunk
Resolve tickets end-to-end using ITSM platforms e.g., ServiceNow, including root cause analysis, documentation, and timely communication
Participate in client calls for support, implementation, performance reviews, and product upgrades
Represent the client in communications with vendors and internal stakeholders
Collaborate with cross-functional teams on projects, documentation, and knowledge transfer
Maintain SLAs, support ITIL-aligned Incident, Request, and Change Management processes
Assist with user provisioning, access issues, server patching, and application upgrades
Generate technical reports and support operational team workflows
Ensure adherence to security, privacy, and compliance standards e.g., HIPAA when handling sensitive healthcare data
Follow organizational protocols for handling Protected Health Information (PHI)
Document recurring issues, SOPs, and knowledge base articles to support efficient troubleshooting and onboarding
Provide after-hours and on-call support as required
Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders
Qualification
Required
Bachelor's Degree or higher from an accredited institution
Minimum 5 years of experience in technical or application support
At least 3 years of experience in Database Administration (MS SQL preferred)
At least 3 years of experience in Networking and Server Administration
Strong experience with Citrix Terminal Services, IIS, Windows Server, Active Directory, and SQL Server
Working knowledge of healthcare software, medical coding, transcription, and dictation systems
Familiarity with HL7 messaging standards and clinical documentation workflows
Experience with 3M HIS product suite, especially 360 Encompass and M•Modal
Proven analytical, problem-solving, and communication skills
Ability to work independently and within a team in a fast-paced environment
Company
W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations.
501-1000 employees
H1B Sponsorship
W3Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (12)
2022 (12)
2021 (13)
2020 (33)
Funding
Current Stage
Late StageLeadership Team
Sridhar Venkatesan
CEO
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