Integral Federal, Inc. · 16 hours ago
Lead Client Support Center Manager
Joint Base San Antonio, TX, US
Full-time
Onsite
Mid, Senior Level
4+ years expIntegral Federal, Inc. partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges. They are seeking a Lead Client Support Center Manager to provide life-cycle management for Information Assurance and other critical systems, support continuous improvement sessions, and oversee the Help Desk operations.
ConsultingInformation TechnologyLegalRoboticsSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in identifying inefficiencies, mapping current workflows, proposing improvements, and monitoring process performance
Support the Government in facilitating continuous improvement sessions, such as retrospectives, planning events, and daily stand-ups, where applicable and align/tailor process improvement tools and methodologies with Government objectives and specific needs of each functional section
Act as the single point of contact for resolution of incidents, end user assistance for IT questions and service requests. CSC provides full IT support, including but not limited to system administration, user support, technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support
Oversee the Help Desk to troubleshoot and resolve issues related to IT equipment and hardware in a timely manner, ensuring that users are informed of the status of their requests and that all issues are resolved promptly and effectively
Prioritize all service requests, including trouble tickets and addressed in accordance with the defined response times. When an issue cannot be resolved within the designated timeframe or requires specialized expertise, escalate the problem to the appropriate organization or process for further resolution
Maintain clear communication with the user throughout the resolution process, ensuring timely updates on the status and progress of their service request
Qualification
Required
Bachelor's Degree in IT related degree with 4 years experience OR Bachelor Degree with minimum 6 years of relevant experience
Proficiency in Windows Operating Systems and Microsoft Office Products
Proficiency in Microsoft Active Directory; Microsoft Server 2008, or higher; proficiency in VMWare 5.1 or higher and vSphere Administration
Registered IAT Level II baseline certification: either CCNA Security, CySA++, GICSP, GSEC, Security+CE, CND and SSCP (preferred Security+ CE certificate)
TS/SCI Clearance
Valid Counter Intelligence (CI) Polygraph in order to obtain NSA access and perform maintenance on NSA servers
Benefits
Paid parental leave
Immediate vesting in our 401(k)
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Company
Integral Federal, Inc.
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver transformative solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wayne Wilkinson
President & Chief Executive Officer, Board Director
Manuel E. Mendez
Chief Financial Officer
Company data provided by crunchbase