The Florida Aquarium · 2 days ago
Ticketing Analyst
Tampa, FL, US
Full-time
Onsite
Mid LevelThe Florida Aquarium is dedicated to marine conservation and education, and they are seeking a Ticketing Analyst to support and maintain their CRM and POS systems. The role involves managing ticket operations, collaborating with various departments, and ensuring data integrity while providing exceptional customer service.
Museums & Institutions
Responsibilities
Support and maintain CRM/POS systems, ensuring integrity of data and reporting, i.e., Altru, Reserve, Active Network
Oversee the implementation and maintenance of external product partnerships, i.e., Social Good, Digonex
Collaborate with all departmental users and partners to solve issues and improve system functionality
Establish and consistently execute training of systems end-users
Develops, maintains, and documents ticketing and reporting best practices and procedures
Create and oversee complimentary ticket request process for internal stakeholders
Provides cadenced ticket sale reports to support marketing needs analysis
Oversee day-to-day CRM administration including data hygiene and user management
Explore and execute best practices to configure and maintain our systems for maximum efficiency and effectiveness
Collaborate with stakeholders throughout the organization to accomplish team objectives
Research and recommend system solutions to continually improve tech stack in alignment with organizational strategic goals
Delivers extraordinary customer service to all internal customers
Other duties as assigned
Qualification
Required
4‐year degree or equivalent work experience in related field
Prior experience managing ticketing and revenue operations at an aquarium, zoo, attraction, or related field
Prior experience with CRM/POS systems, Blackbaud/Altru preferred
Familiarity working with deadlines in a fast paced working environment
Ability to work and communicate effectively with other members of the Florida Aquarium team
Strong written and verbal communication skills
Knowledge of Microsoft Office software (Excel, PowerPoint, Word, Outlook, etc.)
Company
The Florida Aquarium
The Florida Aquarium's mission is to entertain, educate and inspire stewardship of the natural environment.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.04MKey Investors
Community Foundation Tampa Bay
2025-06-18Grant· $0.03M
2019-07-03Grant· $0.02M
Leadership Team
D
Debborah Luke
Senior Vice President of Conservation
Recent News
2025-08-01
Business Wire
2025-03-28
Crunchbase News
2024-05-08
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