Microsoft · 9 hours ago
Cloud Solution Architect- AI Biz Solutions | Teams & Copilot
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $170K/yr
2+ years expMicrosoft is a leading technology company focused on empowering individuals and organizations to achieve more. They are seeking a Cloud Solution Architect with expertise in Microsoft Teams and Copilot to enhance collaboration and improve user experience for customers. This role involves driving customer satisfaction, enabling value realization, and addressing technical challenges in cloud solutions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Graph API, and Copilot for M365 expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment
Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot for M365 technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
2+ years experience working in a customer-facing role (e.g., internal and/or external)
2+ years experience working on technical projects
Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls
Proficiency in Microsoft 365 services (Exchange, SharePoint, Azure AD) and PowerShell scripting
Experience with troubleshooting tools and workflows for Teams devices and call quality
Experience in Microsoft Copilot for Microsoft 365: Architecture and capabilities of Copilot across Teams, Outlook, Word, Excel, PowerPoint, and OneNote; Prompting patterns, grounding, limitations, and responsible usage; Copilot extensibility concepts (Graph grounding, plugins, connectors)
Analytical, problem-solving, and organizational skills
2+ years' experience in architecture designs, deployment, troubleshooting, technology management
Self-reliant and team player, working in a fast-paced environment where technology and customers' requirements can change regularly
Understanding of Microsoft's Modern IT Architecture and Strategy
PowerShell/Scripting experience
Deep understanding in Teams architecture
Deep troubleshooting skills with Teams
Designing & implementing services of Teams
Teams deployment
Experience in assessing Microsoft Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management
Preferred
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Microsoft Certified: Teams Administrator Associate
Microsoft Certified: Collaboration Communications Systems Engineer Associate
Microsoft Teams Rooms Certified Systems & Devices (via Microsoft Teams Device Certification Program)
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
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