Molly Maid USA · 11 hours ago
Call Center representative (Bilingual - Spanish)
Commack, NY
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrMolly Maid is a company committed to customer satisfaction and professionalism, seeking a Call Center Representative to join their team. The role involves answering customer calls, booking estimates, and ensuring customer satisfaction through effective communication and support.
Home Services
Responsibilities
Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win
Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team
Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
Qualification
Required
Legally authorized to work in the United States
Bilingual in Spanish and English
You are available to work Monday through Friday during the day, 8am to 5pm
You feel energized when talking with customers over the phone
You can 'work with anyone' and get along well with different types of people
You can meet customer expectations to deliver an experience that they will recommend to their friends and family
You take pride in your attention to detail and a job well done
You are comfortable with a computer and technology, especially Microsoft office
You have strong interpersonal, oral and written communication skills
You can multi-task, prioritize, and manage time effectively
Preferred
Prior customer service, office or cleaning experience preferred but not required
Benefits
Paid training on our proven systems that delight customers. Come grow with us!
A stable and consistent work schedule
A fun culture where success is celebrated as a team
Access to ongoing training
Branded and comfortable clothing
Advancement opportunities – we promote from within!
Enjoy a healthy work–life balance with daytime, weekday schedules.
Consistent, Stable Work
Reliable hours with steady customers—no seasonal layoffs.
Competitive Pay + Incentives
Earn competitive hourly wages with opportunities for incentives and performance bonuses.
Paid Training—No Experience Needed
We provide professional training and all the tools you need to succeed.
Supportive Team Environment
Work with friendly teammates and managers who value respect and teamwork.
Company Vehicles & Supplies Provided
No wear and tear on your personal vehicle—we provide transportation, equipment, and cleaning supplies.
Opportunities for Advancement
Grow your career with leadership roles and long-term employment opportunities.
Recognition & Appreciation
We celebrate great work with rewards, incentives, and employee recognition programs.
Safe & Professional Work Environment
Use eco-friendly products and follow proven systems that prioritize safety.
Pride in Meaningful Work
Make a real difference by helping families enjoy clean, comfortable homes.
Company
Molly Maid USA
Trusted, Professional, Residential Maid Service Having a clean, comfortable home is important.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-12Acquired
Recent News
2025-08-13
2025-05-01
Company data provided by crunchbase