HPE Aruba Networking · 2 months ago
Federal Cloud Services Engineer, (Clearance Required - Secret), On-Site AL, UT, PA, OK
Pennsylvania, United States
Full-time
Onsite
Senior Level
$106K/yr - $243K/yr
6+ years expHewlett Packard Enterprise is a global edge-to-cloud company that helps organizations manage their data and applications. They are seeking a Federal Cloud Services Engineer to provide Cloud Services solutions, troubleshoot technical issues, and ensure the health and performance of cloud services for customers, while also managing customer support cases and providing technical guidance.
Communication HardwareEnterprise SoftwareMobileWireless
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Incident Management: Responding to customer support tickets and incidents related to cloud services. Troubleshooting technical issues and providing timely resolutions
Problem Diagnosis: Analyzing customer configurations, logs, and metrics to identify root causes of problems and provide effective solutions
Technical Guidance: Providing expert technical guidance to customers on best practices, configurations, and troubleshooting techniques for cloud services
Case Management: Managing customer support cases through their lifecycle, ensuring timely communication and resolution
Escalation Management: Escalating complex technical issues to higher-level support teams or engineering as needed
Deep Product Knowledge: Maintaining in-depth knowledge of the cloud provider's services, features, and functionalities. Staying up-to-date with new releases and updates
Cross-Service Expertise: Developing expertise across multiple cloud services to effectively support diverse customer use cases
Documentation and Knowledge Base: Contributing to internal and external documentation, knowledge bases, and troubleshooting guides
Excellent Communication: Communicating clearly and effectively with customers via phone, email, chat, and other channels. Maintaining a professional and empathetic demeanor
Customer Advocacy: Acting as a customer advocate within the organization, ensuring customer needs are met and feedback is addressed
Collaboration with Internal Teams: Collaborate with engineering, product management, and other internal team to deliver a defined solution to an HPE Customer and resolve complex issues
Process Improvement: Identifying opportunities to improve support processes, tools, and documentation
Mentoring and Training: Mentoring and training junior support engineers on technical skills and customer service best practices
Qualification
Required
US Citizenship Required
Clearance Required: Secret
Flexible Hybrid Role with requirement to work onsite at customer location as necessary, employees will be expected to be on-site 25% or more
M-F 9-5, Candidate must be flexible to work evening and weekends if required, on-call work as needed
US Citizen, Secret Clearance Required
Certifications Required: DD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc)
6–8 years of hands-on experience in IT systems, cloud services, and technical troubleshooting
Advanced expertise in at least two of the following core technology areas: Backup And Recovery Solutions, Operating Systems, Containerization And Orchestration, Automation And Configuration Management, Virtualization Technologies, Cloud Management And Orchestration, IT Service Management (ITSM), Networking And Software-Defined Networking (SDN)
Strong understanding of ITSM frameworks, with proficiency in using tools like ServiceNow to manage incidents, changes, and problem tickets
Preferred
One or more of the following preferred: AWS Certified Solution Architect, Microsoft Certified Azure Solution Architect, Google Certified Professional Cloud Architect, VMware Certified Professional
OS Level certifications are a plus
Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired
Experience with storage solutions like Alletra MP is highly desirable
Experience with Operating system-level security hardening and compliance frameworks is a plus
Experience with Rancher for orchestration is a bonus
Experience integrating the above technologies into secure environments following DoD standards and compliance requirements
Proficiency in scripting languages (e.g., Python, PowerShell) to support automation and advanced troubleshooting tasks
Understanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
HPE Aruba Networking
HPE Aruba Networking provides access management, network infrastructure and mobility application solutions for mobile enterprise networks. It is a sub-organization of HP.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$96.5MKey Investors
Artis VenturesWK Technology FundTrinity Ventures
2015-03-02Acquired
2007-03-27IPO
2005-10-24Series D· $25M
Leadership Team
David Hughes
SVP, SASE and Security, HPE Networking
Damon Ennis
GM & VP SD-WAN
Recent News
2026-01-20
Company data provided by crunchbase