Canon Business Process Services · 1 day ago
IT Support Specialist
New York, NY
Full-time
Onsite
New Grad, Entry Level
$40/hr - $40/hrCanon Business Process Services, Inc. is looking for an IT Support Specialist to provide technical support primarily to their New York office. The role involves handling Help Desk and Deskside Support, troubleshooting issues, and ensuring the usability of desktop systems and peripherals for users.
ConsultingOutsourcingPrintingSupply Chain Management
Responsibilities
Provide telephone and deskside support for all desktop and laptop systems distributed by Milbank's I.T. department
Troubleshoot and research problems where a resolution is unknown. This may require Internal Knowledgebase or review within the ticketing system, searching online databases, software help files. ServiceNow
Create, escalate, and close tickets on the Helpdesk ticketing platform (ServiceNow) including maintaining records of all equipment used by the end user working in and away from the office, such as laptop computers, portable monitors, Mifis through asset tags
Assists with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment and software within established standards and guidelines, as well with mobile phones, desk phones, AV
On-boarding /Off-boarding: Setup/remove hardware/software and mobile devices upon arrival and departure. For onboarding – assist with first login: ensure in the pre-deploy phase that the laptop and phone has been setup as per company guidelines and standards
Coordinate the distribution of peripherals – laptops, mobile devices, and accessories in collaboration with both the Help Desk and Hardware leads
Ensure laptop computers interconnect seamlessly with all systems including associated validation systems, file share servers, email servers, computer conferencing systems, application servers, and administrative systems
Provide off hours support as required, particularly on call support on overnights and weekends
Assist with ensuring the security of all systems and equipment including reporting and remediating phishing and malware attacks
Work in conjunction with AV Team to set up technology in conference rooms, including but not limited to, video and audio collaboration
Occasional printer support and maintenance such as clearing print queues. Ensuring users are connected to their designated printers and print/scan to email is working as expected
We work in a high-level dynamic IT environment, additional out of scope responsibilities might arise and are expected to be handled to the highest level of user satisfaction
Pursue and elevate white glove support to all users, but especially Partners (VIPs)
Responsible for managing onsite fleet including all printing devices. Oversee printer supplies and repairs via maintenance/service contract and provide troubleshooting where applicable. Ensure open printer tickets are resolved, and all printers are functioning daily. Provide regular reporting and usage analysis
Qualification
Required
A High School Diploma required
Basic understanding of Microsoft Office suite, Microsoft Windows 11 operating system
Preferred
A college degree and technical training certifications preferred
Experience with Apple iOS a plus
Benefits
Medical/Dental/Vision/401K with a competitive company match
Employee discounts on Canon products & vendor discount programs for employees
World-Class Training & Career Development Programs
Company
Canon Business Process Services
Canon Business Process Services offers an array of services ranging from BPO, consulting, mail to print and supply chain management.
Founded in 1959
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Kowalczuk
Chairman/CEO at Canon Business Process Services
Ana Choi
Senior Human Resources Business Partner
Recent News
Canon Business Process Services
2025-04-15
GlobeNewswire News Room
2025-02-20
www.tradingview.com
2024-04-07
Company data provided by crunchbase