KPMG US · 13 hours ago
Data Center, Senior Analyst II
Dallas, TX
Full-time
Onsite
Mid, Senior Level
2+ years expKPMG US is known for providing audit, tax, and advisory services across various industries. They are currently seeking a Data Center Senior Analyst to manage day-to-day operations within the data center, ensuring compliance with industry standards and providing technical support to IT customers.
Financial Services
No H1B
Responsibilities
Serve as the primary point of contact for IT customers, providing hands-on support for their technical needs within the data center environment; manage the day-to-day operations of the data center, including server hardware, network infrastructure, and data center security
Maintain data center policies and procedures to ensure compliance with industry standards and best practices; keep DC hardware asset lifecycle processes including inventory tracking as well as HD & Media destruction
Assist with the installation, configuration, and maintenance of data center equipment, ensuring compliance with established standards and procedures; collaborate with IT teams to coordinate and execute equipment moves, additions, and changes within the data center, ensuring minimal disruption to IT services
Respond to customer inquiries and service requests in a timely and professional manner, providing accurate and helpful information and resolutions; maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions, ensuring proper tracking and reporting of incidents
Escalate complex or unresolved issues to appropriate teams or DC Lead Engineers, following established escalation procedures; provide backup support to Batch Operations team supporting IWS/TWS job scheduling
Stay updated with the latest technologies and best practices related to data center operations, continuously enhancing knowledge and skills to provide effective support to IT customers; participate in on-call rotations and be available for shift work, including possible night shifts, to provide 24/7 support for data center operations
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualification
Required
Minimum two years of recent experience in data center operations, with a focus on data center planning, hardware installations, network infrastructure, and data center security
Minimum high school diploma or GED required
Basic understanding of IBM Tape library functions and Backup Media handling
Excellent problem-solving and analytical skills, with the ability to identify and resolve technical network and infrastructure cabling issues
Strong communication and collaboration skills, with the ability to work effectively with other IT teams and stakeholders
Good working knowledge of MS Outlook, Teams, Word, and Excel
Experienced mechanical competency working on delicate computer equipment
Able to lift and install heavy computer equipment weighing up to 50lbs
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Preferred
Bachelor's degree from an accredited college or university is preferred
Knowledge of Sunbird dcTRACK and PowerIQ administration a plus
Knowledge of Raritan Command Center KVM/Console infrastructure and administration a plus
Knowledge of ServiceNow AMDB, Inventory Management as well as Incident & Change Management
Benefits
Medical and dental plans
Vision coverage
Disability and life insurance
401(k) plans
A robust suite of personal well-being benefits to support your mental health
Personal Time Off per fiscal year
Calendar of holidays to be observed during the year
Two breaks each year where employees will not be required to use Personal Time Off
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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