IT Support Specialist I jobs in United States
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Spectrum · 1 day ago

IT Support Specialist I

positionWest Columbia, SC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Spectrum is a leading provider of communication and entertainment products, and they are seeking an IT Support Specialist I to deliver exceptional IT support for end user technology and software. The role involves managing support tickets, resolving technical issues, and ensuring customer satisfaction while adhering to established Service Level Agreements (SLAs).

Digital EntertainmentInternetTelecommunications
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Responsibilities

Provide technical support for hardware and software, including desktops, laptops, POS, telephony, and mobile devices
Investigate and resolve system issues using product knowledge and established methods, maintaining support ticket information within SLA
Resolve hardware and software problems using remote assistance, managing tickets as needed within SLA
Support technology and facility moves, maintaining hardware inventory and software compliance
Collaborate with peers on daily tasks, seeking assistance when needed
Complete project tasks of low to medium complexity with successful, timely outcomes
Partner with End User Computing to refine desktop configurations and implement solutions
Build and maintain positive relationships with customers and colleagues, expanding business knowledge and technical skills

Qualification

Technical supportHardware troubleshootingSoftware troubleshootingMicrosoft 365Google IT SupportITILCCNACustomer serviceCommunication skillsCollaboration

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Telecommunications or cable industry experience a plus
Other related technical certifications (Microsoft 365, Google IT Support Professional, ITIL, CCNA)
Ability to lift up to 50 lbs

Benefits

Comprehensive pay and benefits package

Company

Spectrum

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Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
dateFounded in 1989
location
Stamford, Connecticut, USA
people-size10001+ employees
web-link
https://www.spectrum.com

Funding

Current Stage
Public Company
Total Funding
$11.4M
Key Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO

Leadership Team

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Dinesh Jain
Chief Operating Officer
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Ken Guiberson
Group Vice President, Digital Self-Service
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Recent News

PR Newswire
SPECTRUM LAUNCHES WIFI 7 EXTENDERS FOR WHOLE-HOME CONNECTIVITY
2026-01-20
MacRumors
Immersive Los Angeles Lakers Games Coming to Vision Pro on January 9
2026-01-06
Sports Business Journal
Report: YouTube TV, ESPN far apart ahead of Eagles-Packers ‘MNF’ clash
2025-11-08
Company data provided by crunchbase