S.C. Department of Public Health · 2 days ago
Vital Records Customer Service Representative (Midlands) - 61005951
Richland County, SC
Full-time
Onsite
Mid Level
3+ years expThe S.C. Department of Public Health is dedicated to making a difference in public health services. They are seeking a Vital Records Customer Service Representative to assist customers with vital records services, manage document issuance, and ensure compliance with established policies.
Health CareNon ProfitPublic RelationsPublic Safety
Responsibilities
Function as Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records
Performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents
Initiation of amendments including affidavits of correction, paternity acknowledgments, legitimations, court orders and establishing delayed birth certificates
Assist customers in the completion of applications for certified copies of vital events
Following established policies, screens applications for necessary information and entitlement to documents
Issues certified copies of vital records
Advises when discrepancies are apparent on original documents, or no record is found
Enters data from application into electronic vital records system
Follows established policies regarding security paper and collection and receipting of fees
Reconciles any discrepancies to ensure strict accountability for audit purposes
Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations and court orders
Initiates the establishment of delayed certificates
Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc
Other duties as assigned
Qualification
Required
A high school diploma and relevant program experience
A bachelor's degree may be substituted for the required program experience
A high school diploma and three (3) years of clerical experience
Must have two (2) years of cashiering or banking experience
Ability to type at a corrected rate of 40 wpm (on-site test required)
Preferred
Bilingual in Spanish and English
An associate or bachelor's degree
At least six (6) years of clerical experience
Benefits
15 days Annual (Vacation) Leave per year
15 days Sick Leave per year
13 Paid Holidays
Paid Parental Leave
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
Retirement benefit choices • State Retirement Plan ( SCRS ) • State Optional Retirement Program ( State ORP )
Company
S.C. Department of Public Health
As of July 1, 2024, the South Carolina Department of Health and Environmental Control (DHEC) has been split into two new agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cristi Moore
Chief Communications Officer
Recent News
2025-07-04
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