Consumer Cellular, Inc. · 5 hours ago
Virtual Customer Representative - Phoenix Valley
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $16/hr
0+ years expConsumer Cellular is a wireless provider focused on serving Americans 50 and older, offering affordable plans and devices. They are seeking a Virtual Customer Representative to provide exceptional customer service and technical support while working remotely from home.
MobileRetailService IndustryTelecommunicationsWireless
Responsibilities
Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers require assistance with how to operate their phone. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone
Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace
Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents
Qualification
Required
High school diploma or equivalent is required
At least 6 months of customer service experience
Basic computer skills (general typing, use of common software applications, and ability to navigate the internet)
Internet Connection – At least an upload speed of 20 MBPS and a download speed of 100 MBPS
Distraction-Free Workplace – Provide an office setting in your home
Must reside within 50 miles of a CCI facility
Preferred
Remote customer service experience preferred
Benefits
Flexibility in Schedule
Career Growth
Paid Training
Dynamite Benefits
Company
Consumer Cellular, Inc.
Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.12BKey Investors
HPS Investment Partners
2025-05-21Private Equity· $525M
2025-05-21Debt Financing· $3.6B
2020-12-17Private Equity
Leadership Team
John Marick
Co-Founder & CEO
Elizabeth Hunter
Chief Operating Officer
Recent News
2025-11-03
2025-09-13
Company data provided by crunchbase