NVIDIA · 11 hours ago
Manager, Software Support Services
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$208K/yr - $328K/yr
8+ years expNVIDIA is a leading technology company known for its innovative work in AI and cloud solutions. The Manager of Software Support Services will lead a team focused on developing and executing software adoption strategies to enhance customer value and satisfaction.
AI InfrastructureArtificial Intelligence (AI)Consumer ElectronicsFoundational AIGPUHardwareSoftwareVirtual Reality
Responsibilities
Develop and manage a team responsible for designing and delivering a series of software service products within the AI software and cloud support portfolio, with a particular focus on premium support offerings. Identify service gaps and opportunities, define product requirements and specifications, establish product strategy and positioning, and lead operational execution and performance measurement
Work with cross functional team to design and implement key metrics to monitor software onboarding, implementation, and adoption processes. Leverage data insights to inform strategic action plans and create targeted service offers that facilitate customer entry into the AI application ecosystem
Responsible to align key stakeholders, including internal technical team and external partners, to successfully launch the new services
Identify areas for improvement in our software support processes and implement innovative solutions to enhance customer satisfaction
Qualification
Required
Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the enterprise service business
Proven experience and deep understanding of AI software, software adoption, and onboarding processes, with a strong emphasis on developing support service products that enable seamless customer implementation and drive incremental value
Strong communication and interpersonal abilities, with a proven track record of successful collaboration with individuals from various areas of expertise, both technical and non-technical
Ambitious and self-motivated, with a passion for staying at the forefront of technology and driving innovation
Bachelor's or equivalent experience in business and/or technical field
8+ overall years of previous experience in managing service product development
4+ years of team management experience
Preferred
Prior experience and demonstrated leadership in enterprise support services industry and understand their buying journey
Demonstrated track record in develop launching software support services that accelerate product usage and customer value realization
Solid knowledge of AI trends, including practical familiarity with generative AI tools
Detailed understanding of AI software/Cloud service structures, service operations, pricing, positioning, and various routes to market
Master's or MBA preferred
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
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Company data provided by crunchbase