Customer Account Manager - Farmers Insurance jobs in United States
cer-icon
Apply on Employer Site
company-logo

Farmers District 40 & 94 · 11 hours ago

Customer Account Manager - Farmers Insurance

positionBen Smith Agency - Grandville
timeFull-time
remoteHybrid
seniorityEntry Level
money$45K/yr - $75K/yr
date1+ years exp

Farmers Insurance is searching for a dedicated and customer-oriented Customer Account Manager to support their top-rated agency. In this role, you will serve as the primary point of contact for existing clients, ensuring their insurance needs are handled with care and proactive support while building strong relationships through attentive service.

Insurance

Responsibilities

Build strong relationships with existing clients through attentive, consistent service
Support customers with policy updates, billing questions, claims assistance, and coverage reviews
Perform regular outreach to ensure client satisfaction and retention
Identify opportunities to offer additional coverage to best serve each client
Clearly explain insurance products while adhering to industry compliance standards
Manage client interactions and follow-ups using CRM systems, ensuring thorough documentation
Work closely with other team members to accomplish agency goals and provide a seamless client experience

Qualification

Customer service experienceAccount management experienceInsurance knowledgeVerbal communicationWritten communicationProblem-solving skillsAttention to detailBilingual abilitiesProfessional attitudeCRM systemsProperty & Casualty licenseLife & Health licenseTime managementPositive attitude

Preferred

1+ year of customer service, account management, or insurance experience
Exceptional verbal and written communication skills
Strong problem-solving skills and attention to detail
Friendly, positive attitude with a professional approach
Proven ability to prioritize responsibilities and manage time efficiently
Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain)
Bilingual abilities are a plus

Benefits

Competitive base salary with performance incentives
Paid training and ongoing education opportunities
Opportunities for advancement within the agency
Flexible scheduling options, including potential hybrid arrangements
Supportive, team-oriented culture that rewards results and relationships
Paid time off, holidays, and employee recognition programs
The support of a trusted, nationally recognized insurance brand

Company

Farmers District 40 & 94

twitter
company-logo
As a Farmers district office, we are ready with guidance and resources that can help you grow your business.
dateFounded in 2020
location
Lansing, Michigan, US
people-size2-10 employees
web-link
https://recruitment.farmers.com/industry-recruiter-locator/mi/lansing/michael-vandermeulen?SourceID=AMPALFGMAG&utm_source=GMB&utm_medium=Local

Funding

Current Stage
Early Stage
Company data provided by crunchbase