ConsultNet Technology Services and Solutions · 10 hours ago
Help Desk Technician
South Jordan, UT
Full-time
Onsite
Entry Level
$23/hr - $26/hr
1+ years expConsultNet Technology Services and Solutions is seeking a hands-on Help Desk Analyst to join a growing internal IT team during a critical transition from third-party support to in-house operations. This role requires strong technical skills and professionalism to support employees at all levels, contributing to process improvement and team growth.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Provide day-to-day technical support for end users across hardware, software, and SaaS platforms
Manage and resolve tickets through a centralized ticketing system, meeting SLA expectations
Support Microsoft 365 environments, including user provisioning, access management, and troubleshooting
Assist with device management using Intune and Autopilot
Troubleshoot Windows operating systems, applications, and peripheral devices
Deliver high-quality, professional support to employees at all levels of the organization
Document processes, solutions, and common issues to support long-term scalability
Collaborate closely with the Systems Administrator and broader IT team
Serve as a foundational member of a growing IT organization, contributing to process improvement and team growth
Qualification
Required
1–2 years of actual Help Desk or Service Desk experience (not entry-level or purely academic)
Experience working with ticketing systems (Jira preferred, others acceptable)
Strong familiarity with Microsoft 365, Intune, and Autopilot
Certifications - CompTIA A+ certification (preferred)
Solid Windows troubleshooting experience
Excellent communication and customer-service skills
Comfortable working independently in a small, developing IT team
Ability to ramp up quickly with minimal supervision
Professional demeanor with the ability to support executive-level users
Preferred
CompTIA Security+ or Network+
Basic Linux exposure
Prior experience supporting a growing or newly internalized IT function
Demonstrated leadership aptitude or informal mentoring experience
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase