Ilisagvik College · 8 hours ago
IT Support Specialist I-III
Utqiaġvik, Alaska, United States
Full-time
Onsite
Entry, Mid Level
$31.51/hr - $36.47/hr
1+ years expIlisagvik College, rooted in the ancestral homeland of the Iñupiat, is seeking an IT Support Specialist to manage and support the college’s electronic office systems and infrastructure. The role involves troubleshooting, maintaining systems, and providing user support while contributing to ongoing improvements and projects.
Higher Education
Responsibilities
Provide helpdesk/Call Center operations: receive, prioritize, track, and resolve technical tickets (hardware, software, network, peripherals)
Provide first, and as appropriate second or third level support for Microsoft Office, operating systems, and common software applications
Diagnose and resolve user issues with PCs, printers, VoIP, mobile devices, and peripheral hardware
Maintain and perform upgrades, patches, and updates on systems and software
Assist users with connectivity and network environment issues (wired, wireless, VPN)
Maintain documentation: knowledge-based articles, user guides, repair logs, network diagrams, inventory records
Track, tag, and manage hardware/software assets throughout their lifecycle, including procurement, deployment, and decommissioning
Assist in developing, enforcing, and updating automation and systems standards, policies, and best practices
Provide end-user training and “office system literacy” support (how to best use software tools and workflows)
Maintain communication with users about issue status, resolutions, and best practices
Coordinate with or escalate to other IT groups (network, systems, security) when necessary
Provide support for classroom / event technology (projectors, AV, conference systems) as needed
Assist in special projects: system migrations, upgrades, rollouts, lab or office reconfigurations
Perform additional duties as required by IT management or institutional leadership
Complies with College policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances
Performs other related duties as required
Lead or coordinate small to medium projects (hardware refresh, software rollouts)
Mentor and train lower-level staff or student workers
Assist in planning for infrastructure upgrades and future technology needs
Provide input on budgets, purchasing, vendor evaluation, and licensing
Conduct root‑cause analysis for recurrent issues and propose process improvements
Act as escalation point for complex technical issues
Qualification
Required
High school diploma or equivalent
Relevant IT certification (e.g. Microsoft, Cisco, CompTIA A+ / Network+)
1–2 years of customer service or technical support experience
Preferred
Associate degree (or higher) in Information Technology, Computer Science, or related field
Advanced certifications (e.g. Microsoft Certified, Cisco CCNA, CompTIA Server+, etc.)
Experience in an educational or nonprofit environment
Valid driver's license
Benefits
Leave - 16 paid holidays and up to 36 days of paid leave
Retirement - Ilisagvik College is a public employer whose employees contribute to the State of Alaska, Public Employees Retirement System.
Health Insurance - Ilisagvik College is self-insured and Meritain Health is the health insurance third party administrator. Ilisagvik College offers health insurance to our employees with a no cost premium, and $50/pay period for each additional dependent and a low cost annual deductible of $200 for employee only and $600 for family.
Life Insurance - Ilisagvik College offers Life Insurance and Accidental Death & Dismemberment coverage through Guardian Life to employees at no cost to the employee in the amount of $100,000/per benefit.
Additional supplemental or voluntary retirement, life insurance, disability benefits offered.
Company
Ilisagvik College
Ilisagvik College is a school in Barrow.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase