Eliot Community Human Services · 13 hours ago
IT Support Technician
Lexington
Full-time
Onsite
Entry Level
$60K/yr - $65K/yr
4+ years expEliot is a mission-driven organization focused on resilience, empowerment, and creating lasting change. They are seeking an IT Support Technician to provide front-line support to users, diagnose hardware and software issues, and assist with various IT tasks within their Help Desk team.
CommunitiesFacilities Support ServicesHealth CareMental HealthNon Profit
Responsibilities
Provide real time Help Desk support as requested. This includes answering the phone and logging/responding to support requests
Diagnose hardware and software problems
Respond to and resolve all support requests as assigned/requested
Use Help Desk system to document, prioritize, and track requests
Install/configure new computers/telephones/peripherals
Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers
Establish network users, user environment, directories, and security for networks being installed
Repair/upgrade network hardware and software as required
Qualification
Required
Bachelor's Degree in a related field or four years related experience and/or training; or equivalent combination of education and experience
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of computer technology including; pc hardware, desktop operating systems, server software including email applications
Ability to troubleshoot/triage Windows and Android, Google enterprise a plus
Ability to interact with the end-user community to facilitate system analysis, repair and application operation
Must be proficient in English and possess and convey effective verbal and written communication skills
Demonstrates sound judgment and effective, solution focused, problem solving skills
Benefits
Generous Paid Time Off – Vacation, sick time, and paid holidays
Comprehensive Benefits – Medical, dental, and vision plans
Retirement Savings – 401(k) with employer match
Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
Financial Security – 100% company-paid life and accidental death insurance
Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
Company
Eliot Community Human Services
For over 70 years, Eliot has been providing hope, healing and opportunity to Massachusetts' children, youth, families, and adults.
1001-5000 employees
H1B Sponsorship
Eliot Community Human Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (6)
2023 (6)
2022 (12)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Alana Nagle, MD MS
Chief Medical Officer - CBHC
Annah Powers, LMHC, ATR
Clinical Leader Behavioral Health Community Partners
Recent News
2023-01-13
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