Farmers Insurance DDHQ · 16 hours ago
Client Systems Engineer I - Senior Deskside Support in Caledonia, MI (Hybrid)
Caledonia, MI
Full-time
Hybrid
Mid Level
3+ years expFarmers Insurance is dedicated to delivering peace of mind to customers through protection and advice. The Client Systems Engineer I will provide onsite deskside support for technical issues related to client systems, perform troubleshooting and installations, and lead minor projects while ensuring exceptional customer service.
Insurance
Responsibilities
Provide onsite deskside support for end-user devices, including desktops, laptops, printers, and peripherals
Perform hardware diagnostics, repairs, and replacements as needed
Install, configure, and troubleshoot operating systems, applications, and drivers
Image and deploy new systems, ensuring compliance with enterprise standards
Resolve complex technical issues referred from the Help Desk that involve applications, hardware, access, security, database, mobile devices, and server items in an enterprise environment
Perform root cause analysis and develop solutions and/or requirements for solutions
Manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.), client endpoint management (Intune, NexThink, etc.), Active Directory, and VDI
Assist with network connectivity troubleshooting for wired and wireless devices
Support conference room technology and AV equipment as needed
Manage minor projects such as testing, deployment, and remediation; develop customer training documentation, processes/procedures, and technical documentation
Maintain accurate asset tracking and inventory for end-user hardware
Qualification
Required
Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment, including deskside support
Hands-on experience with hardware troubleshooting, imaging tools, and enterprise endpoint management systems
High school diploma or equivalent required
Strong and effective written and verbal communication skills
Excellent customer service and interpersonal skills for onsite interactions
Ability to lift and move computer equipment as needed
Preferred
Bachelor's degree preferred or equivalent, IT related certifications and relevant experience
Benefits
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Company
Farmers Insurance DDHQ
The Denver District Headquarters of Farmers Insurance is a pillar in the Denver community and an industry leader.
Englewood, Colorado, US
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jared Seyl
Founder at Denver District Headquarters
Company data provided by crunchbase