PagerDuty · 18 hours ago
Director, Global Social Impact
San Francisco, CA
Full-time
Hybrid
Director/Executive
$147K/yr - $246K/yr
10+ years expPagerDuty is a global leader in digital operations management, and they are seeking a Director of Global Social Impact to lead their global impact strategy and nonprofit partnerships. The role involves setting the strategy for PagerDuty.org and overseeing various programs to drive measurable outcomes for communities and the company.
AnalyticsCloud ComputingInformation TechnologyIT ManagementSaaSSoftware
Responsibilities
Develop and execute a comprehensive social impact strategy aligned with company objectives and mission that articulates PagerDuty.org's value proposition and long-term community impact
Own end-to-end DAF governance including payout targets, grantmaking cadence, investment alignment, and compliance while maintaining a balanced portfolio across focus areas, employee match amplification, and strategic bets
Build and manage a high-impact global partner portfolio, structuring multi-year and catalytic grants with established theories of change, learning agendas, and equitable application/review processes
Lead all aspects of quarterly and annual impact reporting—including preparation of executive and board-ready updates, impact dashboards, case studies, and associated materials, collaborating successfully across various leaders and functions
Partner with Sales to scale nonprofit donation and discount programs that expand sector awareness and adoption, standing up enablement for the field including eligibility criteria, offer matrix, talk tracks, and ROI narratives
Partner with Customer Success and Support to define the nonprofit success motion including onboarding, adoption milestones, and health metrics, leveraging skills-based pro bono to accelerate time-to-value
Oversee employee programs to scale global giving, matching, and volunteering with equitable access across regions and modalities, partnering with ERGs and regional leaders to deliver localized impact initiatives
Co-develop campaigns and co-marketing with Marketing to reach nonprofit decision-makers, tracking pipeline influence and building a community of practice of technical nonprofit leaders
Oversee diligence, risk management, and cross-border giving in partnership with Legal and Finance, refreshing policies annually around eligibility, DEI lens, anti-fraud, and conflict of interest
Define KPIs and build dashboards, managing mid-year reviews and annual impact reporting while partnering with Senior Specialist, Comms and Brand on storytelling and external recognition
Oversee tools and vendors including CSR platforms, grants management systems, and volunteering platforms, ensuring governance, documentation, and audit readiness
Qualification
Required
10+ years of progressive experience in philanthropy, corporate social impact/CSR/ESG, or foundation management
5+ years leading grantmaking portfolios with direct experience managing a DAF and global giving programs
Proven cross-functional leadership and successful collaboration with Sales, Customer Success, Finance, Legal, and Marketing
Track record building equitable, outcomes-driven programs across multiple geographies with demonstrated people leadership and team development experience
Strategic systems thinker with strong execution, prioritization, and program management capabilities combined with grantmaking expertise including theory of change development, logic models, evaluation, and learning
Go-to-market savvy for nonprofit segments with data fluency and confidence using dashboards to turn insights into decisions
Ability to translate complex social impact concepts into clear business value and communicate effectively with executive leadership and external stakeholders
Excellent communication and storytelling skills with executive presence, stakeholder influence, cultural humility, and global mindset
Bachelor's degree in related field
Preferred
Knowledge of nonprofit tech and in-kind/product donation programs
Familiarity with ESG reporting and materiality
Experience with the tech-for-good ecosystem
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Company
PagerDuty
PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents.
1001-5000 employees
H1B Sponsorship
PagerDuty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (7)
2022 (12)
2021 (9)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$523.6MKey Investors
AccelHarrison Metal
2023-10-10Post Ipo Debt· $350M
2019-04-10IPO
2018-09-06Series D· $90M
Leadership Team
Jennifer Tejada
CEO
Alex Solomon
CTO & Co-Founder
Recent News
2026-01-21
SalesTech Star
2026-01-14
2026-01-13
Company data provided by crunchbase