Solix, Inc. · 3 hours ago
Training Manager
Killeen-Temple Area
Full-time
Onsite
Mid, Senior Level
3+ years expSolix, Inc. is a leading national provider of consulting and business process solutions. The Training Manager will manage the training programs for the Solix Contact Center, ensuring that all learning efforts improve business performance and strengthen organizational capabilities.
Management Consulting
Responsibilities
Manage the day-to-day work of assigned training staff. Monitor progress to ensure all team targets and goals are met
Supervise and manage the training team to provide overall direction regarding the on-boarding process
Define metrics to assess and monitor the effectiveness of training to ensure programs are relevant to the needs of the business and meet regulatory requirements; leverage findings to prioritize updates to existing training and development of new offerings. Conduct training effectiveness surveys and other mechanisms to evaluate the overall effectiveness of training. Provide reporting on status of training initiatives to key stakeholders. Consult with program managers to identify skill gaps and opportunities for technical training opportunities for staff
Conduct needs analysis and develops subsequent training curriculum to fit those needs. Create timeline for proper employee training and knowledge development reflective of client expectations as well as operational limitations
Partner with Quality team to identify, establish, and document scoring expectations for all clients
Develop and identify tools to capture and display reporting needs specific to training. Communicate reporting needs to team members and conduct data and trend reviews. Identify and track key metrics to determine overall effectiveness of initiatives
Partner with client service to ensure that training material provided by client is utilized as sole source when creating and developing training guides
Present ideas for new hire training improvement through continuous update and refinement of training materials, leading train-the-trainer programs, and monitoring and analyzing training attrition trends
Manage repository of all technical training documentation and records for assigned programs
Other duties as assigned by management
Qualification
Required
Bachelor's degree plus at least 3-5 years related experience; 7 years related experience; or equivalent combination of education and experience
Experience in formal coaching, training, and development assignments
Demonstrated experience in designing and developing technical content across a multitude of platforms to support both synchronous and asynchronous learning
Strong presentation skills, including the ability to present information in a clear and concise manner in a group setting
Ability to analyze, assess and translate business requirements into technical training solutions
Ability to lead, train, coach, develop, mentor, motivate, and manage employee performance
Ability to maintain effective and positive business relationships with all levels of staff and to work in a team environment
Initiative and follow-up, including a strong sense of autonomy, and holding others accountable for delivery of commitments
Ability to handle multiple tasks and projects while adhering to work deadlines
Excellent written and verbal communication skills
Strong public speaking and presentation skills
Computer skills and proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
Ability to develop step-by-step processes and instructional materials when designing content for operational requirements
Benefits
Medical, dental, and vision insurance
Short and long-term disability
401(K) with employer match
Paid time off
Annual merit increases
Short-term incentive pay
Tuition reimbursement
Adoption assistance
Charitable gift matching
Employee assistance program
Company
Solix, Inc.
Solix, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eric D. Seguin
Chief Executive Officer at Solix, Inc.
Allen Lane
Senior Vice President and Chief Financial Officer
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