IBM · 9 hours ago
Tier 1 Helpdesk Analyst
United States
Full-time
Remote
New Grad, Entry LevelIBM Consulting is focused on building long-term client relationships and collaborating globally. The role of a Technical Support Representative for End User Services involves addressing technical issues for end-users and ensuring compliance with IT Service Desk procedures.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
No H1B
U.S. Citizen Only
Responsibilities
Resolve Client Incidents: Perform resolution and tracking of client end-user incidents, ensuring compliance with IT Service Desk procedures. This includes diagnosing and resolving technical issues via online helpdesk systems, live telephone calls, and support tools
Security Administration: Perform security administration functions for user access, data access, and remote access, maintaining the security and integrity of the system
Incident Documentation: Document all incidents, outages, status, and resolutions in the problem management tool, providing timely and professional notifications regarding incidents impacting the user community
Utilize IT Resources: Proactively utilize IT resources to stay current with technology and improve incident resolution efficiency
Provide Notifications: Issue timely and professional notifications regarding incidents impacting the user community, keeping them informed of incident status and resolution
Qualification
Required
Exposure to IT Helpdesk Systems: Familiarity with utilizing online helpdesk systems to diagnose and resolve technical issues
Basic Understanding of PC Operating Systems: Knowledge of PC operating systems, including troubleshooting and resolving common issues
Experience working to diagnose and resolve technical issues
Incident Tracking and Documentation: Experience with documenting incidents, outages, status, and resolutions in a problem management tool
Must be a US Citizen and be able to pass an MBI (minor background investigation)
Preferred
Familiarity with IT Resources: Exposure to utilizing IT resources to stay current with technology and improve incident resolution efficiency
Knowledge of Network Fundamentals: Basic understanding of network concepts, including troubleshooting and resolving common issues
Familiarity with basic server administration functions, including security and access management
Associate's Degree/College Diploma
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-01-25
2026-01-24
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