City National Bank · 20 hours ago
Office Manager - Cynthiana
Cynthiana, KY, US
Full-time
Onsite
Entry, Mid Level
2+ years expCity National Bank is a financial institution seeking an Office Manager for their Cynthiana branch. The Office Manager will oversee branch operations, provide excellent customer service, and support the Branch Manager in supervising staff while promoting the bank's products and services.
Banking
Responsibilities
Efficiently oversees the general operations of the branch to ensure quality service
Supports the Branch or Regional Manager in supervision of the branch staff
Provides excellent customer service, ensuring that all customer needs are met
Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers
Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts
Provides assistance to all areas of the branch as needed
Consistently executes City’s phone, platform and CSR service standards to provide an excellent customer experience
Displays a positive and professional attitude at all times
Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs
Assists Branch Manager in leading and coaching branch staff to cross-sell bank products and make referrals to other departments appropriately
Maintains an up to date working knowledge of the bank's products and services
Maintains a thorough knowledge of the bank’s operating systems, policies and procedures
Assists with routine maintenance and complex service issues; sees through to completion
Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
Develops and maintains customer relationships; actively seeks referral resources from existing customers
Refers customers to other departments and business partners appropriately
Seeks and maintains an active level of community involvement
Acts as primary branch contact in absence of Branch Manager
Maintains a general knowledge of the competitive environment
Completes all required training within predetermined time limit
Adheres to all bank regulatory, audit, and compliance policies and procedures
Qualification
Required
High school diploma or equivalent
2+ years of demonstrated sales and service skills
2+ years of customer service experience
Ability to multi-task, organize and prioritize effectively
Displays professional dress and demeanor
Personal computer proficiency
Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate's financial responsibility, character, and general fitness prior to placement in role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
Preferred
2+ years of banking experience preferred
Previous supervisory experience preferred
Company
City National Bank
City has been delivering innovative banking products and supporting its local communities for more than 65 years, proudly serving consumers and businesses in more than 95 locations across West Virginia, Kentucky, Virginia and Ohio.
501-1000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Late StageLeadership Team
Ed Wright
Partner
Guy Johnston
Chief People Officer
Company data provided by crunchbase