YER HR Solutions · 4 days ago
HR & Client Operations Coordinator
Atlanta, GA
Full-time
Hybrid
New Grad, Entry LevelYER HR Solutions is one of Europe’s leading professional staffing and recruitment agencies with a growing presence in the U.S. They are seeking an HR & Client Operations Coordinator to provide administrative support and ensure the smooth operation of the HR Solutions division. The role involves connecting various stakeholders, onboarding external employees, and maintaining accurate records to enhance client satisfaction and operational efficiency.
Human Resources
Hiring Manager
Antoinette Geiger Rajanathan
Responsibilities
Serve as the first‑line contact for the HR Solutions support inbox; triage, respond, and route inquiries
Provide customer service to clients and external employees from onboarding to offboarding
Maintain accurate records across Applicant Tracking, HR, and payroll systems
Track and follow up on outstanding items (signatures, approvals, documents, enrollments)
Prepare, proof, send, and file client project agreements
Draft and issue job offer letters; ensure correct pay rate, schedules, and start dates
Set up external employees and supervisors in YER’s systems
Guide external employees through onboarding steps (I‑9, direct deposit, standard benefit questions)
Guide external supervisors through supervisory function within the HR system
Answer routine questions about timesheets, schedules, pay cycles, PTO policies, and benefits
Monitor and follow up on timesheet and approval submissions; verify hours, rates, and approvals
Reconcile timesheets to assignment details; investigate variances (missing hours, rate mismatches)
Submit payroll inputs for processing
Provide plan summaries and enrollment instructions
Enroll eligible external employees in benefits
Maintain benefits status and effective dates; ensure deductions align with enrollments
Benefit termination
Ensure documentation completeness (I‑9, tax forms, client approvals) and file appropriately
Follow standardized naming and filing conventions; keep audit‑ready records
Protect confidential information; adhere to company policies and data privacy requirements
Identify process gaps and propose improvements to reduce errors and cycle time
Work within HR, Applicant Tracking, timekeeping, Accounting, Docusign, and shared file systems
Create and update process guides and FAQs for recurring inquiries
Maintain templates for agreements, offer letters, and onboarding packets
Qualification
Required
A genuine commitment to customer service
Detail orientation at scale: consistent, error-free work across multi-step processes; uses checklists and structured workflows to keep rework rate low
Systematic thinking: anticipates downstream impacts and sequences tasks effectively
A process & progress mindset: looks for ways to streamline tasks, improve efficiency, and enhance the status quo
Adaptability: adjusts quickly as workflows evolve and is comfortable learning new systems or automating routine steps
Clear, structured communication: provides concise, proactive updates—both verbal and written—to maintain alignment and prevent follow‑up gaps
Experience within a comparable role within HR, payroll, staffing, client support, or operations
Benefits
Healthcare coverage from start date
European style benefits and PTO package
Company
YER HR Solutions
YER HR Solutions is your trusted partner for end-to-end HR services in the U.S.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase