FabFitFun · 1 day ago
CX Representative
Beverly Hills, CA 90212
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrFabFitFun is seeking a CX Representative to join our Customer Experience team! This role involves delivering prompt and thoughtful support to members across various communication channels, while creating meaningful connections and enhancing customer satisfaction.
E-CommerceFashionSubscription ServiceWellness
Responsibilities
Be a bright spot in our members’ day by delivering prompt, friendly, and thoughtful support across chat, phone, email, SMS, and social media
Help members feel confident and cared for by resolving questions about orders, products, subscriptions, and account details with ease
Create “wow” moments by spotting opportunities to boost retention and sales through proactive support and personalized recommendations
Show up with positivity and professionalism in every interaction, proudly bringing the FabFitFun brand voice to life
Keep things running smoothly by accurately documenting member interactions and following internal processes for efficient, seamless resolutions
Partner with teammates and leadership to share insights, improve processes, and help build a supportive, collaborative, and fun team culture
Qualification
Required
Clear, confident written and verbal communication skills. You know how to connect with people and make things easy to understand
A bachelor's degree or experience in customer service, contact centers, or sales support (we value real-world experience just as much!)
The ability to juggle multiple channels at once while staying organized, detail-oriented, and professional
A genuine passion for creating standout customer experiences and building long-lasting relationships
Strong people skills and a collaborative mindset. You thrive in a team environment and enjoy working with individuals from diverse backgrounds and across all levels of the organization
A thoughtful, analytical approach to problem-solving, paired with excellent planning and organizational skills
An eye for detail and the ability to stay focused and highly organized, even in a fast-paced environment
A commitment to living and breathing FabFitFun's values in everything you do
Preferred
Bilingual skills are a big plus and always celebrated!
Benefits
Initial equity grant
Generous medical
Dental
Vision
Other perks & benefits
Company
FabFitFun
FabFitFun offers subscription services that allow its members to discover brands and products.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$262.13MKey Investors
Milano Investment Partners SGRKleiner PerkinsCharlie
2021-06-01Secondary Market
2020-01-22Seed
2020-01-01Debt Financing· $100M
Leadership Team
Daniel Broukhim
Co-CEO and Co-Founder
Michael Broukhim
Co-Founder and Co-CEO
Recent News
2025-10-09
Los Angeles Business Journal
2025-08-12
Company data provided by crunchbase