Hi Rasmus · 19 hours ago
Customer Success Partner
United States
Full-time
Remote
Mid Level
$65K/yr - $72K/yrHi Rasmus is dedicated to making evidence-based autism care accessible to families everywhere. The Customer Success Partner will support the long-term success of clients on the platform, ensuring the adoption of new features and providing training and resources for customer engagement.
Health Care
Responsibilities
Support the long term success of clients on the platform, including the expansion of clients on the platform, the adoption of new features, and the adoption of additional paid features
Meet with customers for re-engagement, additional training and support, and new feature adoption as needed
Help create and maintain resources for ongoing customer growth and engagement
Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc
Collaborate with Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated 'clinical support needed' tickets only as needed
Support in onboarding and ongoing training for large and enterprise customers
Work with the CS Director and team on additional projects as needed to further the CS team's goals and objectives
Qualification
Required
Proven experience in the ABA field or a related industry such as Education, Speech Therapy, Occupational Therapy, or Physical Therapy
Experience and proficiency with Hi Rasmus
Previous experience in a customer-facing role, such as customer success, software training, or implementation
Experience training others on software or other technological tools
Excellent verbal and written communication skills and strong interpersonal skills
Strong problem-solving, troubleshooting, and analytical skills
Highly organized, detail-oriented, and able to multitask in a fast-paced environment
Ability to work independently and collaboratively in a remote, virtual environment
Thrives in a culture of feedback and continuous improvement
Benefits
100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
Employer Sponsored Short-Term Disability Coverage
Employer Sponsored Life Insurance
Optional group benefits: AD&D, long-term disability
Participation in a 401k plan through Empower
Professional development opportunities
Room for growth within the company
Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
All Parents/Caregivers: 6 weeks fully paid
Birthing Parents: Up to 14 weeks paid
Fully remote and flexible work environment—work from wherever feels right!
Opportunity to make a meaningful impact in the Autism healthcare space
Company
Hi Rasmus
Hi Rasmus is a digital platform that provides access to the leading treatment programs and specialists wherever the child is.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.06M2020-06-02Seed· $0.06M
Leadership Team
N
Nikolaj Hendriksen
Founder & CEO
Recent News
2024-04-08
Company data provided by crunchbase