Tractor Zoom · 7 hours ago
Salesforce Administrator
West Des Moines, Iowa, United States
Full-time
Hybrid
Mid Level
3+ years expTractor Zoom is on a mission to transform how the ag industry buys, sells, and values equipment. As a Managed Services Salesforce Admin, you will provide expert-level support to customers using the Salesforce-based product, troubleshoot issues, and optimize application performance to ensure a high-quality customer experience.
AgTechBig DataDatabase
No H1B
Responsibilities
Maintain deep knowledge of our Salesforce-based application to support customers effectively, including configurations, integrations, and customizations
Diagnose, prioritize, and resolve technical problems, ensuring minimal disruption to the customer’s operations
Gather needs and requirements of customers and design high quality solutions in Salesforce via custom objects, custom fields, workflows, and processes
Manage Salesforce users, profiles, roles, permission sets and other administrative responsibilities
Generate and analyze simple and complex reports from Salesforce
Perform testing of system enhancements within a test environment and other quality assurance tasks
Work closely with engineering and development teams to escalate unresolved issues or bugs, ensuring timely resolution
Provide ongoing training and support to customers, creating knowledge base articles and user guides as needed
Monitor the health and performance of the application and underlying Salesforce platform, proactively identifying and resolving potential issues
Identify trends in customer issues and provide feedback to the product team for future enhancements and improvements
Ensure all tickets are handled within the agreed-upon SLAs and follow internal processes for ticket management
Collaborate with the Customer Success team to ensure clients are getting the most out of the platform and understand its full capabilities
Other duties as assigned
Qualification
Required
Bachelor's degree or Associate's degree, or equivalent experience
3+ years professional work experience in Salesforce
Passion for learning, problem solving and customer service
Strong understanding of Salesforce, including Lightning Experience, configuration, and administration. Salesforce certifications (Administrator, Advanced Administrator, or similar) are highly desired
Proficiency in troubleshooting software and Salesforce-related issues, including basic knowledge of Apex, Visualforce, Flows, and integrations
A customer-first mindset with a passion for delivering excellent service and building long-term client relationships
Proficient in MS Excel, Google apps, other commonly used business applications; demonstrated ability to learn new systems
Exceptional communication and interpersonal skills
Preferred
Basic knowledge of software development lifecycle (SDLC) and agile methodologies
Experience with Salesforce managed services or product support
Benefits
80% Health, Vision and Dental Insurance Covered
401k Program
11 Paid Holidays
Unlimited PTO
Competitive Salary
Company Stock
Performance Based Culture
Dog-friendly office
Hybrid Schedule: 4 days in office and 1 day remote
Company
Tractor Zoom
Marketplace, Vertical SaaS and FinTech
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$26.35MKey Investors
Innova Memphis
2024-04-17Series Unknown· $15M
2022-10-03Series A· $5M
2020-12-10Series A· $3M
Leadership Team
Kyle McMahon
Founder CEO
Zac Sandvig
Chief Financial Officer
Recent News
SEC Filings
2025-06-13
Farm Equipment News
2024-02-19
Company data provided by crunchbase