FinThrive · 8 hours ago
Manager, Client Delivery
United States
Full-time
Remote
Mid, Senior Level
5+ years expFinThrive is advancing the healthcare economy, and they are seeking a Manager, Client Delivery to oversee the Client Delivery team responsible for executing Government Reimbursement projects. This role involves ensuring compliance, timely outcomes, and outstanding client experience while developing a high-performing team and driving operational excellence.
BillingConsultingHealth Care
Responsibilities
Ensure proper assignment of client accounts to Client Delivery team
Continuously evaluate team capacity and implement the necessary adjustments to maintain high performance and balanced workload
Own delivery for assigned CR and ROM engagements, ensuring deliveries are of top quality, on-time and that client expectations are met
Develop and maintain structured project plans, timelines, and risk mitigation strategies
Serve as the primary escalation point for delivery issues and resolution
Coordinate with seller, Client Success Manager (CSM) and SLT leader on escalations and hold those parties accountable
Determine when a client should be categorized as “on hold” and/or “at-risk
Conduct regular scheduled meetings with CR and ROM clients to review progress, address concerns, and align on priorities
Provide standard reports/presentations to clients highlighting our value and directly indicating where client assistance is required
Partner with Client Success Managers (CSMs) to identify termination opportunities and ensure proactive retention strategies
Review invoices with clients for accuracy and transparency
Allow the client to view us as their trusted advisor by ensuring a consultative lens with each action
Align with PMO Project Manager from the onboarding team to ensure proactive discussion and client alignment prior to contract execution to allow for smooth transition into steady state
Manage assigned client deliveries
Identify and spearhead efficiency initiatives to streamline processes, reduce cycle time, and improve quality
Standardize delivery workflows, KPIs, and reporting across engagements
Create and use KPIs to monitor performance of the team and make adjustments as needed
Collaborate with PMO Project Managers to ensure smooth handoff from onboarding to Client Delivery
Lead and mentor Client Delivery team members, fostering a culture of accountability and continuous improvement
Work with product to drive improvements and efficiencies required to optimize team operations
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in Healthcare Administration, Business, or related field
5+ years of experience in healthcare reimbursement, revenue cycle, or client delivery leadership
Strong project management skills
Strong knowledge of Medicare/Medicaid reimbursement methodologies and CMS regulations
Proven ability to manage complex projects and lead cross-functional teams
Excellent communication, negotiation, and client relationship skills
Proficiency in project management tools and Microsoft Office Suite
Demonstrated interpersonal skills, teamwork and collaboration
Self-starter and independent thinker with the aptitude to work autonomously
Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
Display excellent problem-solving skills with all levels of internal and external clients
Preferred
advanced degree preferred
Company
FinThrive
FinThrive is a revenue management company that provides medical billing and coding services.
1001-5000 employees
H1B Sponsorship
FinThrive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (24)
2023 (22)
2022 (7)
Funding
Current Stage
Late StageLeadership Team
Brad Rennick
Chief Customer Officer
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