Dollar Tree Stores · 8 hours ago
Director, People Shared Services & HRIS
Chesapeake, VA
Full-time
Onsite
Director/Executive
10+ years expDollar Tree Stores is a company that values its employees and is seeking a Director, People Shared Services & HRIS to oversee HR service delivery and HR information systems. This role involves leading the HR shared services support function and the HRIS team to ensure efficient resolution of HR inquiries and effective management of HR systems, while driving process optimization and collaboration across departments.
E-CommerceFamilyFood and BeverageRetailService Industry
Responsibilities
Provide vision and direction for People Shared Services and HRIS functions
Set service standards and performance metrics for the team
Monitor HR support trends and volumes to allocate resources effectively
Ensure Tier 1 and Tier 2 teams deliver prompt, accurate, and customer-focused HR assistance
Balance day-to-day service delivery with long-term capability building
Oversee Workday HCM and related HR technologies
Serve as the final escalation point for complex HRIS issues
Lead configuration reviews, upgrades, testing, and deployment
Leverage analytics to identify automation opportunities and improve efficiency
Provide strategic input on the HRIS roadmap and governance
Drive continuous improvement in HR shared services processes
Analyze SLA metrics and KPIs to identify trends and root causes
Implement corrective actions and innovative solutions
Ensure compliance with policies and regulatory requirements
Update or establish standard operating procedures
Lead, mentor, and develop Tier 1, Tier 2, and HRIS teams
Supervise managers and leads, providing coaching and development
Foster a culture of customer service, accountability, and continuous learning
Set performance goals and monitor team effectiveness
Champion training and knowledge-sharing initiatives
Act as a liaison between Shared Services/HRIS and other departments
Align priorities with enterprise-wide people technology initiatives
Communicate support trends, system updates, and process changes
Collaborate on cross-functional projects and enterprise outcomes
Qualification
Required
10+ years of proven experience leading HR Shared Services and HRIS functions in a large, complex organization
Bachelor's degree or equivalent experience
Demonstrated success managing Tier 1 and Tier 2 HR support teams and resolving escalated HRIS issues
Deep expertise in Workday HCM or similar enterprise HR systems, including configuration, testing, and deployment
Experience implementing process improvements and service delivery enhancements using data-driven insights
Strong understanding of HR operations, compliance, and policy frameworks
Familiarity with service delivery metrics (e.g., SLAs, KPIs) and case management systems
Experience collaborating with cross-functional teams, including HR COEs, IT, Payroll, and field HR
Ability to lead change initiatives and support enterprise-wide people technology transformations
Preferred
Professional certifications such as Workday Pro, PHR/SPHR, or equivalent
Benefits
Employee Assistance Program
Retirement plans with matching contribution
Employee Stock Purchase Program
Educational Assistance
Access to PerkSpot, an employee discount platform for goods and services
Company
Dollar Tree Stores
Dollar Tree remains committed to our original mission: giving our customers extreme value at low prices.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$370M2019-01-07Post Ipo Equity· $370M
1995-03-06IPO
Leadership Team
Michael C. Creedon
Chief Executive Officer
Jennifer Silberman
SVP, Chief Sustainability and Corporate Affairs Officer
Recent News
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