Aditi Consulting · 6 hours ago
Operations Manager
Englewood Cliffs, NJ, United States
Full-time
Onsite
Mid Level
$30/hr - $31/hr
4+ years expAditi Consulting is a company seeking an Operations Manager to support Retail, Builder, and Distribution channel service orders. The role involves coordinating among stakeholders to improve customer satisfaction and overseeing departmental policies and procedures.
AppsConsultingInformation TechnologySoftware Engineering
Responsibilities
Support Retail, Builder, and Distribution channel service orders and exchanges by serving as coordinators among stakeholders to improve Customer Satisfaction KPIs
Serve as primary service escalation point of contact for customers within assigned sales channels/territories
Engage in case management by liaising with internal departments including Sales, Service, Parts, Exchange & Refund, Product Liability, and Tech/Product Support to ensure escalated cases are handled expeditiously
Make on the spot decisions based on the situation at hand to maximize customer satisfaction, within acceptable corporate guidelines
Recommend policy and process improvements based on findings from cases handled
Data steward of departmental policy & procedure content, KPIs, and data
Oversee content management on department SharePoint site
Responsible for production of department KPIs and ad-hoc analysis requests
Support implementation and improvement of new and existing department policies, processes, and procedures
Assist department’s customer engagement channels and digital self-service tools
Support development of call center training materials, QA guidelines, KPIs, workforce planning, and performance feedback loops
Support in production and distribution of internal and external newsletters
Support in implementation of user management and user experience systems; including CRM tools and customer service portals
Qualification
Required
College degree (Bachelor's) required
Expertise in Field Service, Customer Service, or experience in Home Appliance / Consumer Electronics industry
4 years of professional experience required
Ability to identify gaps in procedures/policy and create improvement plans to address
Ability to drive change in cross-functional and demanding environment
Strong Microsoft Excel (pivot table & formula), Word, PowerPoint, ERP, CRM, and data visualization skills required
Excellent written and verbal communication skills
Bachelor's degree
4 years of experience
Analytics
Communication
Project Management
Benefits
Medical
Denmatch
Lifeion benefits
Health savings accounts with qualified medical plan enrollment
10 paid days off
3 days paid bereavement leave
401(k) plan participation with employer match
Life and disability insurance
Commuter benefits
Dependent care flexible spending account
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Accommodations and reimbursement for work travel
Discretionary performance or recognition bonus
Sick leave
Mobile phone reimbursement
Company
Aditi Consulting
Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.
1001-5000 employees
H1B Sponsorship
Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (44)
2023 (25)
2022 (26)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Raja Narayana
President & CEO
Pradeep Singh
Chairman
Recent News
bloomberglaw.com
2025-10-16
Company data provided by crunchbase