Wolf Consulting LLC · 13 hours ago
Service Coordinator
Monroeville, Pennsylvania, United States
Full-time
Hybrid
New Grad, Entry LevelWolf Consulting, LLC is a trusted leader in computer support and cloud services for small to mid-size businesses. They are hiring a Service Coordinator to support day-to-day service delivery for Managed Service Provider clients, acting as the operational hub between clients, technicians, vendors, and internal teams to ensure a high-quality client service experience.
ConsultingInformation ServicesInformation Technology
Responsibilities
Create and manage service requests, set delivery expectations, and coordinate resources
Collaborate with service teams for scheduled visits and projects
Work with Client Success and Service Managers on resource scheduling
Serve diverse clients and liaise with various stakeholders
Pre-process service requests from multiple sources; handle incoming calls
Review, assign, and manage service requests based on technician availability and skill level
Oversee daily service team activities and workloads
Update customers on ticket status and scheduled work
Ensure timely resolution of service requests; escalate when necessary
Educate clients on using the Wolftrack agent for ticket creation
Monitor service metrics and ongoing projects
Provide weekly service reviews to management on productivity and satisfaction
Ensure timely time entry on tickets using ConnectWise Manage
Qualification
Required
High school diploma or equivalent is required
Experience with Microsoft Office software (Word, Excel and Outlook) is required
Good keyboarding skills
Excellent telephone skills
Strong interpersonal skills, organizational skills, and time management skills
Strong oral and written communication skills
Ability to work independently, but also as a strong supportive team member
Ability to handle frequent pressures, including demanding client contact, meeting time deadlines, and multitasking
Ability to exercise a high degree of diplomacy when dealing with clients in all types of organizational positions and with varying degrees of technical knowledge
Preferred
Additional education, such as a two-year associate's degree or four-year bachelor's degree, is helpful
Experience in performing receptionist, customer service, office administrative functions, in a small or mid-size business environment, is preferred
Experience with ticketing software is preferred and helpful
Experience with ConnectWise Manage software is helpful
Benefits
100% employer paid medical, vision and dental insurance at the employee level
Generous PTO and holiday offerings
401(k) Plan with 4% company match
Annual performance bonus when company goals are met
Monthly cell phone stipend
Social events and volunteering opportunities inside and outside the office
Company
Wolf Consulting LLC
Wolf Consulting, LLC is The Region’s Trusted Leader in Computer Support and Cloud Services for small and mid-size businesses.
Founded in 1989
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-12-15Acquired
Leadership Team
Johnathan Lamb
Chief Executive Officer
Craig Carr
Chief Operating Officer
Company data provided by crunchbase