U.S. Bank · 12 hours ago
Account Service Representative
United States
Full-time
Remote
Mid Level
$22.50/hr - $30/hr
3+ years expU.S. Bank is on a journey to help customers and businesses make smarter financial decisions. They are seeking an Account Service Representative to join their Digital Sales team, responsible for providing administrative support and assisting in winning new customers through digital experiences.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Assist the Sales team with administrative tasks
Contact customers on behalf of US Bank Merchant Services to follow up on inbound queries (i.e. sales opportunities)
Proactively contact US Bank Merchant Services prospects and customers with information surrounding products and services
Prospect and build a pipeline of qualified leads by contacting existing and new customers via outbound phone calls and emails
Track all contacts and activities in the CRM database
Qualify prospects by using strategic questioning techniques
Identify and overcome objections and execute follow-up actions
Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment
Qualification
Required
High school diploma or equivalent
Typically three to five years of customer service experience
Experience and interest in the payments or SaaS industry considered an asset
Strong adaptability and inclination for experimentation to meet evolving business needs
High energy and comfortable with digital tools and technologies to drive sales productivity
Coachability – seek feedback that will improve the team's performance
Excellent communication and interpersonal skills (verbal and written)
Experience using Salesforce.com or another CRM, and Microsoft suite of office products
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase