AutoNation · 4 days ago
HR Shared Services Supervisor
Irving, TX
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
3+ years expAutoNation is one of the largest automotive retailers in the United States, offering innovative products and exceptional services. The HR Shared Services Supervisor provides leadership and operational oversight for the HR Shared Services team, ensuring the delivery of HR administrative services and managing team performance.
AutomotiveCustomer ServiceRetail
Responsibilities
Supervise, coach, and support HR Shared Services team members, including onboarding, training, performance feedback, and development planning
Assign and prioritize daily work to ensure service levels, deadlines, and quality standards are consistently met
Act as first point of escalation for complex associate, manager, or HR Partner inquiries
Foster a service-oriented, collaborative, and compliant team culture
Oversee execution of HR administrative and transactional processes, including:
Pre-employment activities (background screening, drug testing)
Associate transfers, rehires, and employment status changes
HRIS transactions and data audits
New hire paperwork and onboarding support
AskHR associate inquiries and case management
CDK clock number assignments for Retail positions
Personnel record management
Ensure processes are executed in accordance with company policies, internal controls, and applicable laws
Provide Sr. Manager with reports and metrics on team performance
Monitor work quality, identify trends or recurring issues, and implement corrective actions as needed
Partner with Sr. Manager, HR Operations on process improvements, standardization, and documentation
Support audits, data requests, and reporting related to HR Shared Services
Ensure proper handling of confidential associate information and adherence to data privacy standards
Collaborate effectively with internal and external partners/vendors to ensure successful execution of HR Shared Services activities and support process improvement efforts
Partner closely with HR Business Partners, Payroll, Benefits, HR Technology, and field leadership to resolve issues and improve service delivery
Communicate process changes, updates, and expectations clearly to internal stakeholders as applicable
Provide subject-matter guidance on HR Shared Services workflows and escalation paths
Qualification
Required
High School diploma or equivalent required
3–5 years of progressive HR administrative or HR Shared Services experience
Strong working knowledge of HRIS systems, payroll and benefits processes, and HR compliance requirements
Proven ability to manage multiple priorities in a fast-paced, high-volume environment
Strong written and verbal communication skills
Excellent customer service mindset with a solutions-oriented approach
High attention to detail and commitment to accuracy and compliance
Strong organizational and time-management skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to analyze issues, identify root causes, and recommend improvements
Preferred
Associate's or Bachelor's degree in Human Resources, Business, or related field preferred
Prior experience leading or mentoring team members preferred
Benefits
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
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Company
AutoNation
AutoNation is an automotive retailer that buys and sells a selection of cars for the automotive industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$700M2025-05-21Post Ipo Debt· $700M
1999-04-06IPO
Leadership Team
Thomas Szlosek
Executive Vice President and Chief Financial Officer
Jeff M Parent
Chief Operating Officer
Recent News
The Motley Fool
2025-12-18
Maryland Daily Record
2025-12-17
2025-12-11
Company data provided by crunchbase