NEOGOV · 13 hours ago
Strategic Communications Manager for Unhoused Response (Limited Duration / Acting-in-Capacity)
Eugene, OR
Full-time
Hybrid
Mid, Senior Level
$93K/yr - $126K/yr
4+ years expNEOGOV is a leading provider of software solutions for the public sector, and they are seeking a Strategic Communications Manager for Unhoused Response. This role involves leading communications efforts related to homelessness, coordinating with various City departments to enhance public understanding and engagement on this critical issue.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Build community trust and stakeholder buy-in by co-creating timely, clear, and relatable communication in coordination with staff working on this topic
Manage the City’s internal and public-facing communications related to homelessness and livability
Advise city leadership by providing data-driven strategic communications recommendations, monitor public and media sentiment, and advise on messaging
Establish a comprehensive communication strategy, implementation plan, and measurable tactics to drive public understanding of what the City is doing to address homelessness
Cultivate strong working relationships across six City departments and specific teams working on this topic (Public Information Team, Homeless Services Team, Public Spaces Team Incident Commander, Downtown Incident Commander, and the Alternative Response Coordinator) to build consensus, buy-in, and trust to effectively align messaging and coordinate communication efforts related to homelessness
Increase digital engagement by executing a data-informed content strategy and content calendar in coordination
Proactively engage local journalists and media outlets to position the City as a trusted voice on homeless services and unhoused response. This includes pitching stories, providing interviews, issuing press releases, hosting press conferences, monitoring coverage, managing sensitive PR issues, and monitoring and coordinating responses to email and phone messages from community members
Translate complex data and topics into accessible and compelling communication materials by producing visuals such as videos, data visualizations, presentations, and other media to communicate program outcomes, successes, emerging issues, and other topics
Manage vendors working on related communication campaigns to ensure high-quality communications materials are delivered on time and on budget
Strengthen the City’s legislative communications related to homelessness by coordinating with policy experts, the Intergovernmental Relations Manager, and City leadership, to produce clear, compelling materials that help decision makers understand Eugene’s homelessness response efforts and needs
Supports and respects diversity, equity, and inclusion in the workplace
Supports building partnerships both within the City organization with various organizations and businesses
Serves on a variety of City teams, committees, and work groups, including being on the Public Information Team, and both the Homeless Services Team and the Public Space Team and acting as a liaison between the two, along with coordination with the Downtown Incident Commander and Team
Attends meetings or activities that may occur outside of normal working hours
Qualification
Required
Four and a half years of progressively responsible professional community relations or communications experience, preferably in the public sector, including at least one year of program management or supervisory experience
Equivalent of a bachelor's degree from an accredited college or university with major course work in communications, journalism, marketing, public relations, planning, public policy management, community development, community organizing or related fields
Possession of, or ability to obtain a permanent, valid Oregon license
Must pass a background check
Knowledge of organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs
Knowledge of principles and practices of project/program management and communication and the ability to manage multiple initiatives/projects with multiple teams simultaneously
Knowledge of latest trends and methods in the assigned program area
Knowledge of research, writing, and public speaking skills
Knowledge of principles and practices of diversity, equity, and inclusion policies, goals, and related objectives
Knowledge of modern office procedures, methods and computer equipment
Ability to communicate clearly and concisely, both orally and in writing, with supervisor, coworkers, cross-departmental staff and leadership, agencies, consultants, interested residents, City staff, advisory committees, and public officials
Ability to work effectively and cooperatively with key stakeholders, including other public employees within the City, division managers, executive managers, elected officials, and the public to support and inform decision making processes and move key initiatives forward
Ability to evaluate impact of program decisions upon the organization
Ability to manage multiple initiatives, projects, and assignments to achieve City, Public Space Team and Homeless Services goals within specific timeframes
Ability to analyze problems, identify alternative solutions, forecast consequences of proposed actions and implement recommendations in support of goals
Ability to conduct long-range planning for the program area
Ability to perform a variety of administrative duties with little or minimal supervision
Ability to develop and evaluate improvements in operations, procedures, policies, or methods
Ability to learn City of Eugene organizational structures and interrelationships
Skills in communicating clearly and concisely, both orally and in writing
Skills in content creation and communications related project management
Skills in establishing and maintaining cooperative working relationships
Skills in developing and executing strategies for building connections with community members through engagement
Benefits
The City of Eugene offers robust and competitive benefits.
Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay.
The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefits, deferred compensation, physical examination, life insurance, and long-term disability.
Health, dental, and vision benefits are available.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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