City of Phoenix · 4 hours ago
Applications Services Engineer (Information Technology Analyst/Programmer II) - Aviation Department
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$75K/yr - $111K/yr
2+ years expCity of Phoenix is seeking a highly motivated Application Services Engineer to join their Business Applications and GIS team at Phoenix Sky Harbor International Airport. The role involves maintaining existing software and business systems, administering Salesforce CRM, and providing operational support to ensure high availability and reliability of business applications.
Government
Responsibilities
Provide day-to-day operational support, system administration, and maintenance for business applications, ensuring high availability and reliability
Manage Salesforce CRM platform: Administer and optimize Salesforce CRM to support critical airport business processes, including user management, security settings, workflow automation, and integration with other enterprise systems
Perform Quality Assurance Testing for third party and in-house developed applications
Troubleshoot and resolve application incidents, bugs, and performance issues
Collaborate with vendors and internal teams to diagnose problems and implement solutions
Perform application deployment, upgrades, patches, and configuration changes in line with IT and security standards
Write and execute SQL queries for troubleshooting, reporting, and analysis
Review or interpret application code to aid in troubleshooting
Write and maintain scripts (e.g., Windows, PowerShell) to support automation or system tasks
Document support activities, processes, and system configurations to ensure continuity and compliance
Maintain familiarity with security and compliance requirements
Deliver responsive and professional customer service to airport staff and stakeholders
Qualification
Required
Two years of experience in computer applications programming and development and systems analysis
Bachelor's degree in computer science, computer information systems, mathematics, or a related field
Ability to diagnose and resolve technical issues efficiently
Ability to create readable, clear, and detailed documentation
Ability to translate technical language into clear and user-friendly communication
Familiarity with troubleshooting issues in cloud environments like AWS, Azure, or Google Cloud
Proficiency in coding and scripting languages: 3 years of experience in creating, modifying, and debugging code to support application functions
Knowledge of database management and query languages: 3 years of demonstrated ability to troubleshoot data-related issues and write SQL queries
Preferred
Experience in creating documentation
Experience in customer-facing technical roles
Experience with cloud-based services and applications
Experience in troubleshooting complex software applications
Experience with IT security standards and compliance frameworks
Experience with debugging code, identifying bugs, and providing fixes or workarounds
Experience with CRM platforms: two years of demonstrated ability to implement, customize, and maintain Salesforce CRM or similar enterprise-level systems to improve operational efficiency and customer experience
Professional certifications (CRM, Programming, Database, etc.), preferred
Benefits
Traditional pension with employer and employee contributions
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
Company
City of Phoenix
Phoenix is Arizona’s capitol and the sixth largest city in the United States, with more than 1.5 million residents and growing.
10001+ employees
H1B Sponsorship
City of Phoenix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Ajay Joshi
Deputy Chief Information Officer
Brandie Reynolds
Assistant Chief Information Officer
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