Ennoble First Inc. · 1 day ago
Case Management Engineer
College Park, MD
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expEnnoble First is a company that supports and secures complex government, defense, and intelligence projects. They are seeking a Case Management Engineer to implement and sustain enterprise cyber case management capabilities, focusing on incident response and operational task tracking.
Cyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deploy, configure, operate, and sustain cyber case management platforms in enterprise Government environments
Design and implement case workflows supporting incident intake, triage, investigation, escalation, remediation, and closure
Integrate case management platforms with SIEM, SOAR, vulnerability management, endpoint, and threat intelligence tools
Develop and maintain automation to support case creation, enrichment, assignment, and status tracking
Configure dashboards, metrics, and reporting to support operational visibility and leadership decision-making
Monitor platform health, performance, and workflow execution
Troubleshoot workflow failures, integration issues, data synchronization problems, and performance degradation
Support cybersecurity operations teams by ensuring consistent and auditable case handling processes
Collaborate with SOC analysts, engineers, and mission partners to refine workflows and operational procedures
Develop and maintain technical documentation, SOPs, and user guidance
Qualification
Required
5+ years of experience supporting cybersecurity operations, IT service management, or enterprise IT systems
3+ years of experience configuring or administering case management, ticketing, or workflow platforms
2+ years of experience deploying, hosting, monitoring, and securing solutions for Government customers
Strong understanding of incident response, cyber operations, and operational workflow management
Experience integrating platforms using APIs, connectors, or data pipelines
Experience administering Linux-based or cloud-hosted platforms
Active TS/SCI clearance with polygraph eligibility
Associate's degree and 5+ years of experience supporting IT projects and activities, or
Bachelor's degree and 3+ years of experience supporting IT projects and activities, or
Master's degree and 1+ year of experience supporting IT projects and activities
DoD 8570.01-M Information Assurance Technician (IAT) Level II certification (e.g., Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND)
Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider – Infrastructure Support certification (e.g., CEH, CHFI, CFR, Cloud+, or CND) within 30 days of start date
Preferred
Experience implementing case management platforms such as ServiceNow, JIRA Service Management, or similar tools
Experience supporting SOC, IR, or cyber mission operations
Familiarity with SOAR platforms and automated response workflows
Experience supporting DoD or Intelligence Community environments
Strong analytical, documentation, and communication skills
Benefits
Relocation Assistance: Yes
Company
Ennoble First Inc.
Cutting-Edge Engineering Firm delivering an AI and Data Centric Solutions Model that automates the mundane to better utilize human decision making for mission critical actions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ganesh N.
President and CEO
Lisa Natarajan
Chief Administrative Officer, CNO
Company data provided by crunchbase