KIPP NYC · 6 hours ago
Managing Director, People Operations & Total Rewards
New York, NY, USA
Full-time
Hybrid
Director/Executive
$165K/yr - $200K/yr
10+ years expKIPP NYC is a non-profit network of public charter schools dedicated to providing excellent education to students. The Managing Director of People Operations & Total Rewards is responsible for leading the People Operations function, ensuring effective payroll, benefits, and onboarding processes while driving efficiency and integration across systems.
Education
No H1B
Responsibilities
Own the People Operations strategy and roadmap, including priorities for systems modernization, payroll operations, and total rewards delivery
Establish operational standards and service-level expectations (e.g., payroll accuracy, case response standards, HRIS data quality)
Build team capacity and sustainable coverage by creating and maintaining standard operating procedures that reduce reliance on any single individual
Ensure interdependencies across the People team function and other departments are being met with appropriate benchmarks for data integrity, handoff completion, and process compliance (e.g., Technology, Finance, and Schools)
Ensure accurate and timely payroll delivery, including governance for changes, approvals, and remediation planning
Lead payroll and timekeeping modernization and systems building, including managed services, optimization of payroll system, and policy work that improves accuracy and timeliness
Oversee and stabilize payroll workstreams (e.g., stipend and pay company coding) to protect financial integrity and audit readiness
Oversee benefits administration and total rewards operations so programs support recruitment, retention, and pay equity
Guide benefits program operations and integrations (e.g., leave code updates, vendor/API integrations) to strengthen employee experience and accuracy
Provide input into organization-wide compensation and benefits frameworks and related communications
Ensure onboarding and HRIS operations remain steady during transitions and staffing changes so schools and employees experience consistent service
Coordinate offboarding operations in partnership with cross-functional teams to support a reliable employee lifecycle experience (systems access changes, final steps, and service continuity)
Lead systems modernization to improve automation, reporting, and employee self-service (including any platform transitions and system upgrades)
Use data to drive strategic initiatives on the People team, ensuring an employee’s lifecycle within the organization is tracked with accuracy
Oversee People Systems & Data initiatives (e.g., recruiting-to-HRIS migration, employee/org data cleanup, service ticketing rollout, data governance, and dashboards)
Build strategy around, design, implement, and manage program plans, related timelines for system improvement, transition, and/or migration for widespread adoption. (e.g., UKG Pro transition)
Build and implement training modules, webinars, and related articles on Hugo Hub in order to align and roll out exceptional implementation of people-related systems
Lead vendor selection, implementation, and performance management for HR technology, managed services, and benefits partners
Partner with Finance, Technology, and School Ops on integrations, reporting, and governance so workforce data supports budgeting and planning
Oversee contractors/temporary support by defining scope, evaluating deliverables, and reducing dependency over time through process stabilization
Qualification
Required
10+ years of progressive People Operations leadership, including meaningful ownership of payroll and benefits operations in a complex organization
Demonstrated success leading HRIS/system transitions, process modernization, and data governance initiatives (ideally UKG experience)
Strong command of operational controls, audit readiness, documentation/SOP development, and service delivery models (case/ticketing helpful)
Excellent cross-functional leadership skills with Finance, Technology, and Operations; confident executive presence and stakeholder management
Commitment to equitable, consistent employee practices and high-trust operational execution
Benefits
Robust benefits include medical, dental, and vision.
403(b) retirement plan with a 50% match after 6 months.
Generous Time-Off aligned with the school calendar
Up to 12 weeks of 100% parental leave.
Bright Horizon Back-up Child and Elder Care.
Employer-paid Life Insurance and Short-term/Long-term disability.
Employee incentives include an 8-week paid Sabbatical after 10 years, annual professional development funds, and tuition reimbursement.
Company
KIPP NYC
Founded in 1995, KIPP NYC operates 18 schools in the Bronx, Brooklyn, and Manhattan, and supports alumni through its signature KIPP Forward program, as part of the national network of KIPP Public Schools.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Li
Co-Founder and Teacher
Joseph Negron
Co-Founder, KIPP Beyond Middle School
Company data provided by crunchbase