GHD · 9 hours ago
Relationship Manager
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expGHD is a global network of engineers, scientists, and environmental specialists committed to sustainability. As a Relationship Manager, you will deliver exceptional client experiences, foster strong relationships, and drive revenue growth through innovative solutions for a Key Client.
ArchitectureCivil EngineeringConstructionConsultingEnergyEnvironmental ConsultingEnvironmental EngineeringProfessional ServicesTransportationWater
Responsibilities
Lead and mentor a high-performing Client Engagement Team (CET) dedicated to solving the client’s most challenging problems through technical skills, innovative solutions and elevated experiences
Lead the creation and execution of yearly Growth and Client Interactions Plan, to achieve growth objectives for the Key Client, focusing on a 3–5-year horizon and enhancing client-GHD strategic importance through Executive Sponsor engagement
Build and establish lasting advisor relationships through consistent application of Strategic Account Leadership (SAL) methods and mindset
Utilise knowledge of the client's business, preferences, industry, and market trends and adopt a solution architecture mindset to identify growth opportunities, new innovations, and deliver tailored solutions, while sharing insights and best practices
Maintain and renew a deep knowledge and understanding of the clients’ organisation (such as policies, procedures or relevant regulatory requirements) to ensure GHD’s delivery adheres to their needs and requirements, taking appropriate action to resolve and/or escalate issues as appropriate
Promote a culture that supports learning from experience, adopting new approaches based on lessons learned, and facilitating the sharing of business-wide insights
Optimise investments to support the client’s growth ambitions, validating their values and preferences to improve use of services and GHD's strategic relevance to the client
Drive financial performance by setting ambitious goals, monitoring data to inform investment decisions, achieving growth targets, and improving proposal win rate, sole-source, value-add & client-initiated variations
Play a leadership role in developing a forward-looking opportunity pipeline and participating in project acquisition activities, guiding client preferences, and representing clients within Project Director selection and Tender Review Groups (TRGs)
Champion and ensure accuracy of client data and documentation in Salesforce, using insights to support decision making, providing regular performance updates to the Executive Sponsor and the Economic Region Business Leadership Team
Actively seek client feedback, improve satisfaction, resolve complex issues quickly, and collaborate with teams for effective resolutions
Partner with the Executive Sponsor to intentionally build top-level relationships within the client to deepen the connection with GHD
Build a culture that supports learning from experience by adopting new approaches based on lessons learned, facilitating the sharing of client insight
Champion the development and execution of client project delivery onboarding processes to ensure an understanding of the client’s objectives
Develop and deliver multi-mode communications that convey the unique needs of diverse stakeholders within the client and GHD
Develop own capabilities by actively participating in formal and informal training and coaching
Actively take advantage of marketing activities (ie. Account based marketing) to increase engagement, and plays an active role in monitoring, qualifying and building relationships with new leads
Mentor to the next generation of client leaders
Qualification
Required
Bachelor's Degree
8 to10 years of experience in a client management or business development discipline or related client-facing role with demonstrated ability to work in complex, multi-layered environments
Successful experience in forming strong and collaborative relationships with clients and internal team members across a broad geographical reach, bringing understanding of the challenge of change across large businesses
Strong organisational skills with the ability to schedule and manage multiple tasks and meet tight deadlines
A proactive and responsive communicator, actively responding to requests for insight or information, in a proactive and timely manner backed by excellent written and verbal communication skills across a broader range of audiences and personas
Shows a high degree of accuracy and meticulous attention to detail to synthesise insights and information that support business decisions
Ability to work and thrive in a fast-paced, dynamic environment under tight deadlines
Highly developed stakeholder engagement skills, recognising empathy and social cues and addressing needs with tact and sensitivity to foster strong rapport
Benefits
Accelerated professional development through hands-on experience, mentorship, and training via our GHD Business School
Equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status
Company
GHD
Addressing the world’s biggest challenges in the areas of water, energy and communities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.04MKey Investors
Callaghan Innovation
2021-09-08Grant· $0.01M
2020-10-07Grant· $0.03M
Leadership Team
Jim Giannopoulos
Director - GHD Group
Recent News
Company data provided by crunchbase