Ancestry · 1 day ago
Content Data Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$16.51/hr - $20.64/hrAncestry is a human-centered company and the global leader in family history. The Content Data Support Specialist is responsible for maintaining the integrity of data production pipelines, diagnosing technical issues, and collaborating with teams to ensure smooth operations.
E-CommerceFamilyInternetSubscription Service
Responsibilities
Develop and maintain a hands-on understanding of production workflows by completing operational tasks to assist with troubleshooting, testing, and direct support
Diagnose and resolve technical issues across a diverse technology stack, including proprietary software, third-party systems, and cloud services
Serve as the primary technical point of contact for internal teams and external vendors, providing timely and professional support
Investigate root causes of production defects by utilizing a deep understanding of back-end systems, databases, and APIs
Collaborate with development teams (internal and external) to accurately report, validate, and track system issues through to final resolution
Monitor production workflows to identify emerging trends or issues and escalate critical incidents according to established protocols
Document system behavior, troubleshooting steps, and issue resolutions within the team knowledge base to improve future response times
Perform other responsibilities as the Content Production Services Manager sees fit to support the health of the data pipeline
Qualification
Required
Develop and maintain a hands-on understanding of production workflows by completing operational tasks to assist with troubleshooting, testing, and direct support
Diagnose and resolve technical issues across a diverse technology stack, including proprietary software, third-party systems, and cloud services
Serve as the primary technical point of contact for internal teams and external vendors, providing timely and professional support
Investigate root causes of production defects by utilizing a deep understanding of back-end systems, databases, and APIs
Collaborate with development teams (internal and external) to accurately report, validate, and track system issues through to final resolution
Monitor production workflows to identify emerging trends or issues and escalate critical incidents according to established protocols
Document system behavior, troubleshooting steps, and issue resolutions within the team knowledge base to improve future response times
Perform other responsibilities as the Content Production Services Manager sees fit to support the health of the data pipeline
Technically Adept: You have a strong capacity for learning new software, hardware, and complex systems in a dynamic, fast-paced environment
Organized and Communicative: You possess excellent prioritization skills with the ability to manage multiple support tickets while interacting professionally with diverse teams
Proactive Problem-Solver: You have a self-motivated work ethic and the ability to work independently to identify and fix roadblocks
Detail-Oriented: You understand that small data discrepancies can have large downstream impacts and you strive for high integrity in your work
Preferred
Technical Foundation: Familiarity with SQL queries or foundational software development concepts is highly advantageous
Education: Relevant college-level coursework in Computer Science, Information Technology, or a related field is preferred
Systems Knowledge: Experience working with APIs, cloud services, or proprietary database systems
Support Experience: Prior experience in a technical support, help desk, or production operations environment
Benefits
Bonus
Equity
Comprehensive benefits including health, dental and vision
Company
Ancestry
Ancestry is a web-based platform that helps its users to create their own family tree and help them preserve and share their family history.
Founded in 1983
1001-5000 employees
H1B Sponsorship
Ancestry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (60)
2023 (65)
2022 (99)
2021 (60)
2020 (47)
Funding
Current Stage
Public CompanyTotal Funding
$33.2MKey Investors
Banneker Partners
2020-08-05Acquired
2016-04-01Post Ipo Equity
2012-10-01Post Ipo Equity
Leadership Team
Sriram Thiagarajan
EVP, Chief Technology Officer & Chief Information Officer
Attica Alexis Jaques
Chief Marketing Officer, U.S.
Recent News
2025-10-27
Company data provided by crunchbase