KNS International · 1 day ago
Customer Service Associate
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrKNS International is a leading provider of Men’s and Women’s Fashion Footwear, catering to national online retailers. They are seeking a Customer Service Associate who will support customer service efforts through effective communication, order management, and issue resolution, ensuring high levels of customer satisfaction.
FashionMarketplaceMen'sShoesWomen's
Responsibilities
Respond to customer tickets via email, live chat, and phone, ensuring timely and helpful service
Maintain professionalism and efficiency in all interactions
Process and manage customer orders, track orders, resolve issues, and handle cancellations and returns effectively
Address and resolve customer complaints and issues related to product, website functionality, or customer inquiries, ensuring high customer satisfaction levels
Inform customers about additional products that may benefit them, enhancing their shopping experience and increasing sales opportunities
Escalate concerns to the appropriate team or management level when necessary
Proactively follow up with customers by phone or email as needed to ensure timely issue resolution and customer satisfaction
Troubleshoot common issues with products and collaborate with the customer service team and team lead to find appropriate solutions
Utilize CRM software like Reamaze or Gorgias to document detailed customer interactions, track issues, and manage customer information accurately
Anticipate customer needs to minimize repeat contact and elevate the overall customer experience
Write clear and effective emails, chat messages, and note customer accounts with accuracy ensuring all details are logged
Comfortably navigate and utilize Microsoft Office applications to support customer service tasks
Qualification
Required
Pass a full criminal background check
Ability to multitask and manage time effectively
Strong attention to detail and organization
Computer literacy with proficiency in Microsoft Office
Exceptional communication and interpersonal skills
Minimum typing speed of 40 words per minute
Benefits
Medical, Dental, and Vision
Short-Term & Long-Term Disability
Maternity & Parental Leave
Competitive salary and bonus plans
Generous 401k package with employer matching
Impact Suites – Mental Health Help
Paid Time Off
Paid Holidays
Gym membership
Discounted employee purchase program
Work-life balance and flexibility
Fully stocked kitchen with snacks and drinks
Dog friendly
KNS Swag
Company
KNS International
KNS data-driven designer and drop shipper of branded footwear to blue-chip e-commerce retailer platforms and online marketplaces.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-16Acquired
Leadership Team
Cameron Eggertz
Chief Marketing Officer
John Gardner
Chief Product Officer
Recent News
Columbia West
2025-05-04
Company data provided by crunchbase