Nordstrom · 17 hours ago
VIC Administrative Specialist - East
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$22.50/hr - $38.50/hrNordstrom is a leading fashion retailer, and they are seeking a VIC Administrative Specialist to provide critical operational support for their Very Important Customer program. This role will focus on luxury client experiences and internal processes, particularly in VIC Special Orders and VIC Travel Coordination.
E-CommerceFashionRetail
Responsibilities
Luxury Brand Partnership & Experience Support
Liaise with brand account executives and Brand Programs to translate runway/showroom selections into precise VIC client orders, ensuring timelines and expectations are proactively communicated
Uphold concession standards and ringing guidance during brand-led events and unique selling scenarios, coordinating closely with Brand Programs operations
CSO & Concession Order Tracking
Maintain single-source accuracy for all orders in the VIC Tracking Documentation, capturing deposit amounts, anticipated delivery windows, remaining volume, and store allocation
Track order milestones from intake to delivery, aligning deposit collection to brand pre-order guidelines and reconciling updates from CSO Merch Ops and brand partners
Deposits, Delivery & Financial Compliance
Coordinate and document deposit transactions and final sale ringing in accordance with concession dual ring processes, ensuring commission eligibility routing aligns to published standards
Monitor shipment readiness and delivery windows; surface delays or exceptions and update stakeholders promptly
Cancellation Oversight & Issue Management
Track and categorize cancellations (brand initiated vs. VIC initiated), document root cause, and coordinate reallocation plans or alternatives with store and brand partners; escalate trends that may impact client experience or brand selling expectations
Reporting & Insights
Maintain regular tracker summarizing order status, deposit posture, delivery progress, and cancellations; highlight risk flags (past-due deposits, missed brand deadlines, unallocated volume) in partnership with brand Programs
Maintain audit-ready documentation that connects CSO tool entries to tracker records and brand communication threads
VIC Travel Coordination
Manage all travel bookings for VIC clients and stylists, including flights, hotels, and car service
Track and reconcile travel budgets and expenses, ensuring compliance and cost efficiency
Serve as the primary point of contact for travel-related inquiries and adjustments, aligning logistics with event schedules and client experiences
Qualification
Required
Strong organizational and time-management skills with ability to prioritize competing tasks
High attention to detail and accuracy in tracking orders and expenses
Proficiency in Microsoft Office Suite; experience with travel booking platforms preferred
Excellent communication skills and ability to collaborate across teams and external partners
Previous experience in administrative support, luxury retail, or client services is a plus
Preferred
Experience with travel booking platforms
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
Founded in 1901
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase