Gosh Enterprises Inc · 19 hours ago
Franchise Business Consultant
New Jersey, United States
Full-time
Hybrid
Senior Level
5+ years expGosh Enterprises Inc is seeking a Franchise Business Consultant who will be responsible for advising and assisting franchisees across their assigned territory. This role involves financial oversight, franchise consultation, and collaboration with cross-functional teams to ensure operational success and compliance.
Restaurants
Responsibilities
Achieves financial and operational results through effective oversight of operations programs and initiatives
Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO's and supports the development of action plans for improvement
Formulates action plans and sets deadlines for completion/compliance where needed
Completes targeted number of restaurant/Franchise Owner's (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success
Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
Works through FO's to resolve critical issues immediately
Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO
Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO's participate in all initiatives
Launches new operational programs, food products/other promotional items associated with the annual marketing calendar
Executes brand marketing plan
Builds leaders; provides continuous leadership to his/her FO's related to leadership and successful operations management
Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation)
Focuses on Operation evaluations and follow-up procedures
Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators
Qualification
Required
Undergraduate and/or graduate degree or equivalent experience and 5 - 7 years of restaurant/franchise operations experience
Quick service, multi-unit franchise operations, and/or hospitality industry experience
Ability to travel 80% of time
Ability to work weekends and evenings if needed
Ability to lift 40 lbs
Strong financial acumen, analysis/problem solving, negotiating and influencing skills
Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook, Teams
Benefits
Paid time off
Health insurance
Dental insurance
Healthcare spending or reimbursement accounts such as HSAs or FSAs
Retirement benefits or accounts
Gym memberships or discounts
Commuting/travel assistance
Flexible schedules
Employee discounts
Company
Gosh Enterprises Inc
GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands: • Charleys: A 620+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World • Bibibop Asian Grill: An award winning, 40+ unit Korean-inspired fast casual restaurant concept • Lenny’s Grill and Subs: A Memphis-based 70+ unit chain serving high quality deli subs and hot subs • Charleys Kids: A non-profit, partnering with likeminded organizations around the world to provide food, education, and mentorship to at-risk children.
Founded in 1986Upper Arlington, Ohio, US
1001-5000 employeesFunding
Current Stage
Late StageLeadership Team
Dylon Parker
Talent Partner
Sarah Sneider, PHR
Senior Human Resources Business Partner
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