Veritiv · 3 hours ago
Territory Training Service Manager
Stow, OH
Full-time
Onsite
Mid, Senior Level
5+ years expVeritiv is the leading full-service provider of packaging solutions, and they are seeking a Territory Training Service Manager. This role is responsible for developing training materials, managing a team of Equipment Service Technicians, and troubleshooting equipment performance issues.
B2BLogisticsSupply Chain Management
Responsibilities
Work with Regional Service Manager to assess team's individual training needs and develop action plan to train technicians based on existing products in field/territory, new products and technologies being introduced in order to improve/elevate technician skill level
Manage, coach, and develop a team of Equipment Service Technicians within assigned geography
Perform field audits and ride-alongs in order to inspect technician's work and interaction with customers, their ability to troubleshoot equipment accurately, overall technical skill level (electrical, mechanical, PLC computer skills), tool and truck inspections, and techs ability to correctly complete and close out work orders with correct codes and accurate detail
Use a variety of instructional methods to develop and present training materials that ensure maximum delivery effectiveness: individual or small group instruction, self-study, simulation and role play exercises, e-Learning, webinars, video conferencing, reference materials, etc
Create process to share technical bulletins and information with technical staff
Cover and support sales initiatives and act as technical field service staff for equipment reliability
Visit customer accounts to help with resolution of any technical service and equipment performance issues
Qualification
Required
50 - 70% travel required
Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, strapping equipment or other products within Packaging and FS related products
Must have valid driver's license and clean driving record
1-3 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent
5-10 years of related job experience
Excellent verbal, written, people, and diplomacy skills are required
Experienced in providing leadership to others regarding work related systems, processes, and challenges
Experienced practitioner able to work unsupervised
Experience of interpreting strategy and policy in order to set and deliver objectives
Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework
Must be highly motivated, flexible and deadline driven
Proficient with Microsoft Office Suite
Sound experience and understanding of straightforward procedures or systems
A thorough understanding of warehouse, delivery and traffic operations within a distribution setting, as well as government regulations (e.g., DOT, OSHA, HazMat, etc.)
Ability to motivate the team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
Strong planning and organization skills are required
Strong problem-solving and attention to detail skills are required
The ability to communicate with all levels of the organization
Must lift and handle parts and equipment/tools up to 75 pounds
Works in industrial environments, including working on ladders and lifts at high, as well as low elevations, such as underneath equipment
Works in a variety of settings, including fast-paced industrial and food production environments
Preferred
Experience with Salesforce.com or other CRM is preferred
Bachelor's Degree Preferred
Benefits
Healthcare benefits
401k
Paid time off
Tuition reimbursement
Company
Veritiv
Veritiv Corp offers printing, publishing, packaging, and logistics and supply chain management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-07Acquired
2014-06-27IPO
Leadership Team
Stuart Crockford
Senior Vice President of Corporate Development
Susan Salyer
SVP, General Counsel & Corporate Secretary
Recent News
2025-10-31
2025-10-14
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