City of Mansfield, Texas Municipal Government · 6 hours ago
Customer Service Rep./Senior Customer Service Rep. - Utility Billing
Mansfield, TX
Full-time
Onsite
Entry, Mid, Senior Level
$42K/yr - $58K/yr
2+ years expThe City of Mansfield, Texas Municipal Government is seeking a Senior Customer Service Representative for their Utility Billing department. This role involves performing complex tasks related to customer account management, billing, and collections while providing exceptional customer service.
GovernmentNon ProfitOffice Administration
Responsibilities
Responds to complex customer questions and resolves concerns
Process new customer applications, transfers, and termination of services per customer requests
Create new account numbers using GIS software
Receive payments and issue receipts for utility bills and miscellaneous items as needed
Prepares, processes and reconciles various account and financial documents and reports including daily cash balancing
Enter and process various work orders
Process billing reports according to procedures to ensure accurate and timely billing
Review meter readings and issue necessary work orders
Calculates billing components and various adjustments
Establish and track payment agreements; initiates work orders to terminate and reconnect services
Perform all collection activities for delinquent accounts including, but not limited to, processing the weekly cut off list
Back up for various other duties in the department
Perform other duties as required
Resolve complex customer issues
Review monthly audit reports to verify that service rate codes are correct and ensure billing accuracy
Enter and process various work orders
Create journal entries and perform daily reconciliations
Process weekly automatic draft bill payments
Maintain records management for the department
Implement and oversee training for new customer service representatives
Assume temporary supervisory capacity in the supervisor’s absence
Back up for various duties in the department
Perform all other duties as required
Qualification
Required
Knowledge of alphabetical filing systems
Knowledge of routine office procedures
Ability to communicate effectively in a courteous and professional manner
Ability to follow simple oral and written instructions
Ability to type at a corrected rate of 20 words per minute
Ability to work with various software applications
Ability to adapt to different procedures of operation as technology changes
Ability to operate other office equipment including a copying machine, an adding machine, calculator, postage machine, etc
Knowledge of Word and Excel software
High school diploma or equivalent required
Two years of customer service experience
Experience with cash handling
Working knowledge of business English and spelling
Five years of clerical office experience
Utility Billing experience required
Cash handling experience required
Preferred
Knowledge of utility billing preferred
Basic accounting experience preferred
Associates Degree in related discipline
Accounting Experience
Company
City of Mansfield, Texas Municipal Government
The official LinkedIn page for the city of Mansfield, Texas.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
G
Glenn McLelland
Deputy Chief Information Officer
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