CollegeVine · 13 hours ago
Success Engineer
United States
Full-time
Remote
Mid, Senior Level
3+ years expCollegeVine is dedicated to helping universities reinvent their operating model through innovative AI solutions. The Success Engineer will act as a bridge between higher education customers and engineering teams, providing technical support, troubleshooting customer issues, and collaborating cross-functionally to enhance customer satisfaction and product usage.
Artificial Intelligence (AI)Enterprise SoftwareGenerative AIHigher EducationSaaS
Responsibilities
Serve as the first line of technical escalation for customer issues
Investigate, reproduce, and narrow down the root causes of reported problems
Identify whether an issue is a product bug, a configuration issue, or a user misunderstanding before escalating to engineering with a bug report
Guide customers through fixes when necessary
Provide recommendations for optimizing product usage and preventing common pitfalls
Provide SQL-based data checks and help customers validate data directly
Partner with engineering to hand off well-documented bug reports that are ready to be picked up by our engineering team
Collaborate with the forward deployed and customer success teams to translate customer needs into actionable feedback
Contribute to improving internal troubleshooting playbooks and external knowledge bases
Spot recurring patterns in customer challenges and propose solutions (documentation, tooling, product changes)
Share insights that help reduce support friction and improve customer satisfaction
Qualification
Required
3-6 years of professional experience in technical support, information technology, customer success, or software engineering, or related fields
Demonstrated ability to independently drive complex projects directly with stakeholders
Track record of contributing to products or solutions that reached real users/customers
Strong understanding of APIs and data formats (JSON, CSV)
Ability to read and interpret logs, error messages, and simple scripts (Python/JavaScript helpful, but not required to deploy code)
Strong skills with SQL for querying and validating data
Comfort navigating AI environments and diagnosing configuration issues
Skilled at breaking down vague customer problems into clear, testable issues
Excellent written/verbal communication for translating technical findings into customer-friendly explanations
Ability to juggle multiple priorities while staying detail-oriented
Empathetic, patient, and solutions-focused when working with customers
Past experience in a technical customer success, solutions engineering, or advanced support role
Company
CollegeVine
CollegeVine is a platform for deploying AI Agents to replace administrative work throughout the higher education sector.
51-200 employees
H1B Sponsorship
CollegeVine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$66.7MKey Investors
Menlo VenturesMorningside
2025-01-01Series C
2022-10-22Series Unknown· $24M
2021-06-01Series Unknown· $12M
Leadership Team
Zack Perkins
Co-Founder and CEO
Johan Zhang
Co-Founder/CPO
Recent News
Company data provided by crunchbase