FANUC America Corporation · 3 hours ago
Associate Field Service Engineer
Rochester Hills, MI
Full-time
Onsite
Entry Level
1+ years expFANUC America Corporation is dedicated to its customers and employees, fostering a supportive workplace. The Associate Field Service Engineer will provide onsite repair, troubleshooting, and maintenance services for FANUC robots and related systems, requiring travel to customer sites and compliance with service schedules.
IndustrialIndustrial AutomationRobotics
No H1B
Responsibilities
Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
Troubleshoot, repair, and maintain FANUC robot mechanical units and controllers and electrical control devices
Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, maintaining and restarting the system
Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
Complete customer calls to understand the required parts and software needed for the visit
Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
Maintain a service tool kit and documentation to facilitate rapid customer response
Participate in the rotation of the Hot Pager for afterhours service support
Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
Communicate frequently with involved FAC employees and customer employees to ensure that expectations are being met
Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
Travel to customer sites as required
Qualification
Required
Associate's Degree or equivalent technical education; or equivalent relevant experience
Minimum one year of experience working in a related environment with robotics integration, installation, or service repairs
Experience performing preventative maintenance on FANUC robotics systems to ensure optimal performance, reliability, and uptime
Experience with FANUC robot mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
Experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms
Familiar with standard machining practices, tooling, fixtures, and gauges
Ability to read and interpret PLC ladder logic
Must have or be able to obtain a valid driver's license
Must be able to drive throughout the organizations service area for business as required
Ability to travel 80% locally and within an assigned region
Preferred
Bachelor's Degree in related field
Knowledge of older platforms or FANUC CNC controls is a plus
Experience and knowledge working safely and effectively within OSHA Laws and FANUC Safety Guidelines
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program
Company
FANUC America Corporation
FANUC America offers the most complete range of industry-leading products and services for industrial robotics, CNC systems, and factory automation solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Cicco
President & CEO
Casey Korzen, PHR
Human Resources Business Partner
Recent News
2025-10-17
2025-10-15
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