GBC Bank · 15 hours ago
Floating Teller/Customer Service Representative
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelGBC Bank is seeking a Floating Teller/Customer Service Representative who will perform routine branch and customer service duties. The role involves accepting deposits, processing loan payments, and promoting the bank's services while maintaining good customer relations.
BankingFinancial ServicesVenture Capital
Responsibilities
Successful completion of internal Teller Training class as well as any and all other training requirements
Meets Quarterly Teller Expectations
Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts
Cashes checks, savings withdrawals, makes cash advances and processes credit card payments; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; verifies availability of funds; makes decisions when questionable items are presented for cashing
Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority
Operates drive thru teller equipment & reports malfunctions of equipment as directed
Issues official checks & money orders within guidelines
Redeems U.S. Savings bonds within guidelines
Performs night depository duties; logs bags; processes deposits; makes change orders; issues receipts and returns bags to customers
Issues debit cards; assigns PINs; resets online banking passwords; processes credit card applications
Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated
Performs safe deposit duties by controlling access and assisting customers
Receives and processes stop payment and hold orders
Accepts loan and installment payments
Properly counts, verifies, and packages coin and currency; balances cash drawer daily and verifies cash being returned to the vault
Able to recognize and identify counterfeit cash, foreign currency; legal and illegal documents and follows guidelines in responding to such
Performs official notary duties upon completion of becoming a Notary Public for the State of Indiana
Provides effective customer service and assists in resolving problems within given authority
Records, files, scans documents, updates information, prepares wire transfers and sorts mail or reports as required
Answers telephones and directs callers to proper Bank personnel
May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
Processes address changes, check and deposit slip orders, ATM deposits, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections
May assist in opening and closing the vault daily; assists in balancing vault currency and coin
Cross-train in Customer Service Representative duties & perform duties as needed
Types routine letters, reports and forms
Maintains files, copies, scans and faxes documents, and orders and distributes supplies
Able to work in both lobby and drive thru areas and well as filling in at other branches when necessary
Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions
Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations
Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Qualification
Required
High school diploma or general education degree (GED); or related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
Basic experience, knowledge and training in branch operation activities, terminology and products and services
Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies
Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software
Basic typing skills to meet production needs of the position
Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner
Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
Ability to deal with routine problems involving multiple facets and variables in standardized situations
Good organizational and time management skills
Ability to work with general supervision while performing duties
Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities
Company
GBC Bank
GBC Bank is a community bank opened in 1871 in Greenfield, Indiana.
Founded in 1871
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Graf
Chief Executive Officer
Victor Melchiorre
Chief Risk Officer (CRO)
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