Mystic Seaport Museum · 6 hours ago
Visitor Services Specialist
Mystic, CT
Full-time
Onsite
New Grad, Entry LevelMystic Seaport Museum is seeking a Visitor Services Specialist to enhance the visitor experience by welcoming guests and efficiently processing their entry. The role involves providing accurate information, promoting museum membership, and ensuring a positive environment for all visitors.
ArtEducationMarine TechnologyMuseums and Historical Sites
Responsibilities
Warmly greet all visitors by creating a welcoming and friendly environment where guests receive prompt, efficient and pleasant service in person, on the phone and via email
Maintain a positive and professional image, reflecting pride in the position and enthusiasm for the institution
Anticipate and respond to visitor needs by providing accurate and helpful information about the Museum and its offerings.?
Make it easy for visitors to have a positive and pleasantly memorable experience at Mystic Seaport
Follow all department policies and procedures including those for cash handling, safety and security.?
Operate the point of sale system with integrity and honesty while safeguarding museum assets and protecting guest information.?
Develop thorough, accurate and up to date knowledge base about Mystic Seaport, its exhibits, programs, offerings and services
Promote and communicate the benefits of Membership and processes membership applications including upgrades
Actively participate in a culture of continuous improvement seeking and suggesting ways to better respond to visitor needs.?
Solicit and collect visitor feedback including suggestions, compliments and complaints and report findings with to supervisory staff
Assist with collection of digital surveys, (2 hour training provided)in the COVES system during shifts as scheduled during regular working hours
Using best judgment, respond to visitor situations calling upon supervisory staff as needed
Continuously expand personal knowledge about the Museum, its services and offerings through active participation in training, staying abreast of news in Museum publications, asking questions of staff and supervisors and observing on-grounds activities
Contribute positively and enthusiastically as part of a team and alert supervisory staff to potential problems and possibilities
Maintains regular and consistent attendance and punctuality
Qualification
Required
High energy, enthusiastic, customer-centered intelligence is essential
Must possess superior interpersonal and communication skills as well as the ability to maintain a calm exterior presence during periods of high volume, high stress or unusual events
Proven ability to work comfortably and efficiently with computers and registers, including the ability to accurately and responsibly work with cash and change
Requires weekends (including blackout dates for high volume special events), holidays and some evenings as well as willingness to leave early if not needed
Must be able to stand long periods of time and endure extreme weather conditions (hot, cold, rainy days)
Company
Mystic Seaport Museum
Mystic Seaport Museum is the nation’s largest maritime museum.
Founded in 1929
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.21MKey Investors
DOT Maritime Administration
2023-05-02Grant· $0.21M
Leadership Team
Peter Armstrong FRSA
CEO
Maggie Dolan
Chief Financial Officer
Recent News
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