CAI · 10 hours ago
Senior Program Manager (eLMS)
Harrisburg, PA
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $88K/yrCAI is a global technology services firm that specializes in uniting talent and technology. As a Senior Program Manager (eLMS), you will lead the implementation of an enterprise learning management system, overseeing project management, curriculum development, and the technical development of the eLMS.
ConsultingSoftware
No H1B
Responsibilities
Leads and manages the ongoing implementation and continuing development of the enterprise learning management system (eLMS)
Oversee both project management and technical development of an eLMS
Oversee and actively engage in project management, curriculum development, and instructional design elements of an eLMS
Entails highly independent professional work that involves the identification, coordination, and implementation of adult learning content and resources delivered via the client's platform
Manages relationships with the eLMS vendor to support ongoing development of the the client's system
Partners with vendors to manage the day-to-day administration of all system needs, including, but not limited to content updates and bug/enhancement solutioning
Works with internal partners and external vendors to maintain and improve training content and resources to align with client needs
Creates and manages the overall course structure and sets up courses utilizing instructional design techniques/modalities to ensure maximum learner retention and training content provided through the eLMS in coordination with subject matter experts (SME)
Provides project management for course development, coordinating the ongoing expansion and enhancement of the eLMS in partnership with staff and external SMEs including contracted vendors, service providers, and educational institutions
Builds customized certifications related to training content and course offerings
Creates and conducts assessments and evaluations for eLMS course offerings, including soliciting feedback from learners, stakeholders, SMEs, and staff
Monitors trends to identify opportunities for improvement and makes recommendations that can be initiated for improved outcomes
Provides reports on eLMS usage to management staff
Effectively communicates verbally and in writing with all stakeholders
Responds promptly and accurately to inquiries regarding program or project information
Creates user guides, promotional materials, and other resources related to eLMS and its training catalog to increase awareness of the resource and ensure targeted stakeholders have knowledge of appropriate trainings
Creates and manages the overall course structure and sets up courses utilizing instructional design techniques/modalities to ensure maximum learner retention and training content provided by client or SMEs
Implement the ADDIE model of adult learning content development though both synchronous and asynchronous online training modalities – analyze, design, develop, implement, and evaluate
Conduct needs assessments in collaboration with program office representatives across the client's offices, including internal and external subject-matter-experts and stakeholders
Organize and lead planning sessions that identify suitable training and development approaches, including types of learning and conditions of learning, to suitably address training and learning gaps identified by assessment efforts
Identify low-cost/no-cost solutions available through existing and emerging stakeholder partnerships (i.e. UPenn, Drexel, Temple, E4 Center, etc.) that can meet client needs, or determine whether specific content must be developed to meet the identified needs
Design and develop interactive e-learning content using Articulate360 and similar software for initial pilot delivery and revision in conjunction with deployment to the platform that relies on a Moodle framework, while soliciting and incorporating feedback from the program office, subject matter experts, and other stakeholders
Ensure content meets or exceeds client's diversity, equity, and inclusion (DEI) principles and guidelines established by the DHS Learning Governance Committee, and work with stakeholders to revise or adjust content to promote DEI approaches reflective of belonging and inclusivity
Coordinate testing and implementation of e-learning modules (SCORM) in conjunction with vendor to deploy content to the production e-learning environment
Employ the Kirkpatrick model of curriculum evaluation to measure and analyze the efficacy of training content and to assess short-term and long-term results (return on investment) of training content – Level 1 (reaction), Level 2 (learning), Level 3 (behavior), and Level 4 (results)
Periodically report assessment and evaluation results to inform client of emerging needs, trends, patterns, and other information that serves to maintain awareness of current and future e-learning needs
Provides senior technical support and mentoring for other team members including staff from a variety of bureaus and program areas
Qualification
Required
Bachelor's degree in an applicable field of study
Knowledge of eLMS related software including, but not limited to Moodle, SCORM, AICC, Storyline, Captivate, Articulate, Presenter, Photoshop, and similar technologies
Proven leadership and project management experience in conjunction with knowledge of and experience implementing adult learning interventions using the analyze, develop, design, implement, and evaluate (ADDIE) model of adult learning and curriculum development
Familiarity with public administration and delivery of mental health or human services
Understanding of modern web development practices such as user interface accessibility, compliance with Americans with Disabilities Act (ADA), Commonwealth of Pennsylvania (CWOPA) requirements related to web security and procedures, and diversity, equity, and inclusion (DEI) principles that result in efficient, compliant, and effective user experiences
Excellent oral and written communication skills
Passion for instructional design, curriculum development, positive user experiences, and outstanding customer service
Understanding of adult learning principles including the ADDIE model of adult learning curriculum development
Effective negotiation and coordination skills when collaborating with stakeholders and SMEs to identify learning needs, explore appropriate learning interventions, and develop learning solutions
Preferred
A master's degree with post-secondary education instruction experience or corporate training experience is strongly preferred, with additional education and experience to related to project management, adult learning principles and interventions, and technical enhancement of an asynchronous online eLMS platform
Benefits
Medical, dental, and vision insurance
401k retirement account access
Paid time off
Paid sick leave
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
Founded in 1981
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
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2025-09-19
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