Emory Healthcare · 7 hours ago
ServiceNow QA/Test Engineer
United States
Full-time
Remote
Mid, Senior Level
3+ years expEmory Healthcare is a leading healthcare provider that values professional growth and offers a supportive environment. They are seeking a ServiceNow QA/Test Engineer to ensure the quality and reliability of ServiceNow platform solutions, focusing on testing strategies and collaboration with development and operations teams.
Health CareMedical
Responsibilities
Develop and execute test plans and test cases for new ServiceNow features and enhancements, ensuring functional and performance requirements are met
Perform both manual and automated tests (functional, regression, integration) using ServiceNow’s Automated Test Framework (ATF) and other tools to validate end-to-end processes on the platform
Identify and document software bugs, track defects in the issue management system, and collaborate with developers to analyze root causes and verify fixes promptly
Work closely with developers, business analysts, and project managers throughout the development lifecycle to review requirements, provide input on testability, and ensure quality checkpoints are met
Build and maintain automated test scripts to improve coverage and efficiency, integrating tests into the deployment pipelines for frequent, reliable releases
Monitor test execution and quality metrics, clearly communicating progress, defect findings, and risks to stakeholders
Participate in Agile/Scrum ceremonies (planning, stand-ups, retrospectives) to ensure testing activities align with sprint goals and release timelines
Contribute to continual improvement of QA processes and tools; research and implement new testing approaches and leverage ServiceNow platform features to enhance quality assurance
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field preferred; equivalent experience may be considered in lieu of degree
Minimum 3 years of hands-on software testing or QA experience, including experience with ServiceNow or complex enterprise applications
Strong understanding of QA methodologies and test types (functional, regression, integration, UAT, performance)
Experience writing and executing test cases and maintaining traceability to requirements
Experience with test case management and defect tracking tools
Ability to perform root-cause analysis of defects and validate remediation
Experience working in Agile/Scrum environments with cross-functional teams
Strong analytical skills, attention to detail, and commitment to high-quality outcomes
Strong communication and collaboration skills in remote, cross-functional environments
Preferred
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
3+ years of hands-on software testing or QA experience, including experience with ServiceNow or other complex enterprise applications
Proficiency in JavaScript and familiarity with ServiceNow development (e.g., Glide scripting/configuration)
Experience with ServiceNow's Automated Test Framework (ATF) with the ability to write and maintain automated test scripts
Solid understanding of QA methodologies and various test types (functional, regression, UAT, performance); hands-on experience with test case management and defect tracking tools
ServiceNow certification(s) – especially Certified System Administrator (CSA) – highly preferred; additional certs (e.g., Implementation Specialist, Application Developer) are a plus
QA certification(s) such as ISTQB Certified Tester or equivalent are a plus, demonstrating a strong foundation in testing best practices
Experience working in Agile/Scrum teams; familiarity with DevOps and CI/CD processes for testing and deployment
Excellent analytical and problem-solving skills, strong attention to detail, and a commitment to delivering high-quality results
Strong communication and teamwork skills, with an inclusive approach and ability to collaborate effectively in a remote, cross-functional environment
Benefits
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Company
Emory Healthcare
Emory Healthcare is the largest healthcare system in the state of Georgia., United States.
10001+ employees
H1B Sponsorship
Emory Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (68)
2023 (30)
2022 (25)
2021 (12)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Jennifer Schuck
Chief Executive Officer
Joon S Lee MD
Chief Executive Officer
Recent News
2025-09-01
Company data provided by crunchbase