Boston Housing Authority · 1 day ago
Waiting List Analyst
Boston, MA
Full-time
Onsite
Mid Level
$70K/yr - $70K/yrBoston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing. The Waiting List Analyst will oversee the administration and maintenance of housing programs waiting lists, manage the housing offers process, and develop marketing strategies for BHA's housing programs.
Government Administration
Responsibilities
Analyzes waiting list data on a regular basis and when necessary, prepares or assists in the preparations of marketing initiatives to attract a broad range of applicants for both the Family Housing Program and the Elderly/Disabled sites
Confers with other BHA staff to ensure coordination of all marketing efforts
Direct responsibility for the department's information management system, including regular analysis of occupancy data and determines (based on an established model) the number and types of applications by priority category, unit size and special housing need, which need to be referred to the final eligibility screening process and that notices to schedule appointments with the departments' screening staff are mailed in a timely manner
Works with MIS staff to design all reports, and is responsible for producing all reports necessary to ensure that offers of housing are made to appropriate applicants (including transfer applicants) and that the assignment of those applicants to available units is made in an efficient and expedient manner to minimize vacancy loss
Assists other Authority staff by developing and producing reports providing current waiting list data
Interfaces with staff in other Authority departments regarding marketing, waiting list management and other matters related to the general occupancy cycle including but not limited to receiving and processing transfer applications
Produces regular and special reports as necessary to update the estimated wait time to reach the screening process by site and by bedroom size
Maintains department records as well as applicant files related to the housing offer process in an efficient and secure environment. Daily sorting of the waiting list to ensure waiting list accuracy
Locate and review all files before finalizing unit offers and transfers, in order to ensure accuracy regarding approved reasonable accommodation requests and special unit characteristic required
Processes housing offers for all housing programs under the Occupancy Department's responsibility
Processes Redevelopment Relocation Transfer Requests and respective housing offers to ensure redevelopment construction schedules may be successfully achieved
Reviews and makes final decisions on Good Cause requests for housing offer rejections
Logs and refers housing offer related reasonable accommodation requests to the appropriate department staff for review and decision making in a timely manner
Direct supervision of the Occupancy Department Administrative Aides and other department staff as needed
Performs other related duties as required
Qualification
Required
A high school diploma or GED is required
Experience in the areas of management information systems, business administration or related field is required
Ability to handle multiple priorities as well as the ability to analyze data and recommend new business practices is required
Must be CORI certified
Preferred
A Bachelor's Degree is preferred
Knowledge of fair housing, good cause, reasonable accommodation and affordable housing regulations including tax credit preferred
Proven experience in a supervisory capacity, leadership role, or other relevant role is preferred
Superior customer service skills, excellent written and oral communication skills, and interpersonal skills preferred
Excellent organizational and time management skills
The ability to set priorities and work independently and efficiently to manage individual responsibilities, as well as, ability to work collaboratively and proactively as a team player to achieve team goals
Ability to relate positively to the public and the commitment to working in a community that values diversity
Demonstrated ability to write and speak effectively as well as a capacity to understand the concerns of individuals and families of low income
Experience in writing programs to extrapolate data from a database is preferred
Multi-lingual preferred
Benefits
14 paid holidays
3 personal days
2 weeks of vacation
3 weeks of paid sick leave
MBTA discount
Participation in the City’s pension plan
Healthcare through the Commonwealth
And much more.
Company
Boston Housing Authority
Boston Housing Authority (BHA) provides affordable housing to more than 58,000 residents in and around the City of Boston.
Founded in 1935
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase