Technical Support Representative I jobs in United States
cer-icon
Apply on Employer Site
company-logo

ZOLL Cardiac Management Solutions · 1 week ago

Technical Support Representative I

positionChelmsford, MA
timeFull-time
remoteOnsite
seniorityEntry Level
money$29/hr - $30/hr
date2+ years exp

ZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative medical technologies. The Technical Support Representative I is responsible for providing tier 1 support for customers and the ZOLL Sales Team, ensuring satisfactory resolutions for technical inquiries related to ZOLL products.

Medical Device
check
H1B Sponsor Likelynote

Responsibilities

Provide tier I technical support functions including, but not limited to:
Provide support for technical and clinical Inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis
Follow up to inquiries, and ensures satisfactory customer resolution
Follow departmental processes and procedures
Accurate entry of customer reported complaint details into claim tracking system
Occasional on-call phone support for evening and weekend emergencies
Participate in internal process documentation creation and verification
Performs departmental receiving/shipping as required
Assist with creating 'Tech Tips' for new issues, escalation and resolution as required
Stays current with system Information, changes and updates
Research required information using available resources

Qualification

Technical support experienceElectronics/Biomedical knowledgeMicrosoft Office proficiencyCustomer follow-up skillsPhone etiquetteCreative problem-solvingInterpersonal skillsEffective communication

Required

Equivalent experience required
Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry

Preferred

2-year degree/certificate in electronics/biomedical

Company

ZOLL Cardiac Management Solutions

twitter
company-logo
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
location
Pittsburgh, Pennsylvania, US
people-size1001-5000 employees
web-link
https://cardiac.zoll.com/

H1B Sponsorship

ZOLL Cardiac Management Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
2020 (2)

Funding

Current Stage
Late Stage
Company data provided by crunchbase